Error(1) when restoring to ios 7.0.4 on iphone 5s

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Error(1) when restoring to ios 7.0.4 on iphone 5s

I have a brand new iphone 5s. I have been using it for less than a month now. Not even a single scratch exists on it and never have i dropped it. Today, the phone would not detect the signal and I was getting "searching" in the top left corner of my screen. So i figured this might be a software issue. I went back home and decided to restore it. I have the latest Ios ipsw file 7.0.4 as well as the latest itunes software. I tried to restore 10 times. I am getting error 1 at about 70% of the process. I tried on another computer. same problem. now i am stuck in a recovery loop. Any suggestions any1?

Posted on Jan 15, 2014 12:59 PM

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Answer 1

jeremy_v

Community Specialist

Jan 17, 2014 6:38 AM in response to LordZc

Hi LordZc,

Thanks for visiting Apple Support Communities.

You can find more information about iTunes restore errors in this article:

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/TS3694

This information relates to error 1:

Check for hardware issues

Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.

Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

Since you have already tried to restore more than two times, I recommend checking for issues between iTunes and security software using the steps in the article below:

Resolve issues between iTunes and security software

http://support.apple.com/kb/TS3125

After doing so, see this article for the steps to restore when your device is in recovery mode:

iOS: Unable to update or restore

http://support.apple.com/kb/ht1808

Best Regards,

Jeremy

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