iTunes won't let me change song information and hangs up...

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Level 1

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iTunes won't let me change song information and hangs up...

Using an 2010 iMac and iTunes 11.x I tried to change some song information as I did it for several years and iTunes versions.

Now it seems to be an installation error and the program hangs up if I try to open the information pop up.

The music plays on but nothing else can be done as to quit iTunes (hard quit).

A reinstallation doesn't had any impact, but I was not able to deinstall iTunes first (error message: ...this program is part of OS X and cannot be deleted...)

I also checked the hard disk and the right management, everything seems to be fine.

Has anybody an idea how to get iTunes de- and reinstalled completely?

I did not find an guide for that.

Thanks in advance for your help.

iTunes -OTHER, OS X Mavericks (10.9.1), 27" iMac i7 2010

Posted on Jan 15, 2014 4:09 PM

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Answer 1

Chris CA

Level 10

82,434 points

Jan 15, 2014 6:42 PM in response to KreWo

Restart the computer and hold Command R.

This boots into the Recovery drive.

Select Disk Utility and run Disk First Aid on the drive.

Then restart the computer

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Answer 2

KreWo Author

Level 1

0 points

Jan 16, 2014 1:38 AM in response to Chris CA

Chris, Thanks for this hint, but it doesn´t work.

Any other idea?

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Answer 3

Tankburn

Level 1

30 points

Jan 16, 2014 1:45 AM in response to KreWo

to determine whether it is the application or file......or a configuration file in your user library. Try testing it in another user, importing an mp3 and changing the info....

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Answer 4

KreWo Author

Level 1

0 points

Jan 16, 2014 2:06 AM in response to Tankburn

Tankburn

Good try. Logged in another user, imported a CD an was able to open the information window and to change meta data.

So, it seems to be the file.

The big question for me is how to repair this?

Thanks for your support.

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Answer 5

Tankburn

Level 1

30 points

Jan 16, 2014 3:29 AM in response to KreWo

Ok so from here it could very well be 2 files that are the issue, close itunes and try moving this file to the desktop:

/users/ [your user] /library/preferences/com.apple.itunes.plist

test this to see if it works

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Answer 6

KreWo Author

Level 1

0 points

Jan 16, 2014 4:03 AM in response to Tankburn

Tankburn

you made my day!

Now iTunes works again as expected.

Thank you very much for your help.

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Answer 7

Tankburn

Level 1

30 points

Jan 16, 2014 4:29 AM in response to KreWo

Great News!

You can delete that file on your desktop then!

Have a good night...

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Answer 8

Mar 25, 2014 8:52 AM in response to Tankburn

Hey Tankburn:

I'm having the same issue. What's the other file that could be the issue?

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Answer 9

Tankburn

Level 1

30 points

Mar 26, 2014 2:21 AM in response to skipperchong

Hey there skipperchong,

The other file that it could be is the iTunes library file.. The problem is. This containes all of your playlists, file locations, library info and various other things.

So we cant simply remove it and let the OS write a new fresh one like the other file.

What you would have to do is remove your entire library of itunes, delete the library file and reimport your music again, which will, in turn delete your playlists.

Are you on a Windows computer or a Mac?

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