iPod won't charge

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Level 1

0 points

iPod won't charge

My iPod 5th generation won't charge anymore, it's new it was bought in August of 2013. It said "the charger is not compatible with this device" I ignored t for a while until I plugged it in again then it didn't want to charge. It died ten I went to my friends place to use her charger. Surprisingly it worked! I am not friends with her anyone so I can't find out what she uses. My iPod was dead since September of 2013. My iPod hasn't been damaged or been wet. I used new chargers and it didn't work, but worked on my brothers iPad mini he had the same problem.

iPod touch, iOS 7.0.4

Posted on Jan 15, 2014 5:36 PM

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Answer 1

JEM24

Level 4

2,016 points

Jan 15, 2014 7:47 PM in response to ChicKitty_

Have you been using the same cable or a different one with the different charges. If the same cable try a new one, there have been issues with defective cables. Try the cable first. If still no joy, have you tried resetting your iPod? Press and hold both the power and home buttons together until the Apple logo appears (about 15 second) then release both. Or go into Settings>General>Reset>Reset All Settings. (Could also try letting your iPod drain down to zero, then attempt to charge, but you have already done that.) If all else, you can contact Apple Genius Bar about it, your under warranty, why not use it. Hope this helps, Good luck.

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Answer 2

lllaass

Level 10

210,411 points

Jan 16, 2014 2:46 AM in response to ChicKitty_

Not Charge

- See:

iPod touch: Hardware troubleshooting

iPhone and iPod touch: Charging the battery

- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use. I suspect a bad cable

- Try another charging source

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Make an appointment at the Genius Bar of an Apple store. The cable as well as the iPod is covered by the one-year warranty.

Apple Retail Store - Genius Bar

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