9 Replies Latest reply: Sep 4, 2014 8:30 PM by edenhenryyh
Legonerd93 Level 1 Level 1 (0 points)

While playing KOTOR on my iPad Air, the app crashed. I restarted the app, which resulted in the iPad crashing as a whole (going to Apple logo). It would attempt to reboot, but would quickly flash red over the entire screen, then reattempt the reboot. I tried to connect it to iTunes, but it wasn't recognized. I put it into Recovery mode and began the restore process via iTunes, but it would flash error 4013 and stop. I switched the cable and USB port used, but the error persists. I've noticed that during the beginning of the restore, the iPad screen will hang on the spinning wheel and the screen will slightly darken. What is wrong with the iPad and how do I fix it?


Also, I just began a semester of research in Costa Rica, so I will not have any opportunity to setup a genius appointment or gather any hardware info like the Serial ID, which is required for an Apple Tech Chat.


Hardware: iPad Air AT&T Wifi & Cellular 128Gb. Never jailbroken or used in Developer Program.

iPad, iOS 7.0.4