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App store and iTunes store both not working properly

I use a mac. They are both extremely sluggish. The app store is the worst and most anoying. I already have tried lots of things including flushing cashes, removing temp files, turning of genius in itunes. No result.


Something is going wrong with my id I think? Since it's both stores that are off.

MacBook (13-inch Mid 2010), iOS 7

Posted on Jan 16, 2014 4:20 AM

Reply
15 replies

Jan 16, 2014 6:56 AM in response to Tessa999

Hi Tessa,


Well, I have been looking around for you and found nothing positive either. But, what I did see in Google was not comforting so I think you should follow the route I suggested via Apple support.


Apple does not publish a formal error list, and such that I did find did not include -1200.


I can't tell where you are but your name suggests UK. Is there a reason preventing you using Apple support?

Jan 16, 2014 7:05 AM in response to seventy one

My experience with 'support' in general is that it's not very supporting if you know what I mean 😉


I have put my question to apple support but so far I only get the predictible questions about stuff I have already checked. I was hoping to find someone with the same problem. It seems like this isn't an isolated problem. No solutions so far unfortunately.

Jan 16, 2014 7:24 AM in response to Tessa999

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Jan 16, 2014 8:04 AM in response to Linc Davis

I'm trying now.

iTunes: Viewing my account I only get a white screen and a progressbar 'accessing iTunes Store' and then a big fat nothing.


code:

16/01/2014 16:51:57.834 [0x0-0x87087].com.apple.iTunes: 2014-01-16 16:51:57.833 The plugin 'Quartz Composer Visualizer' failed to load because it has the wrong CPU architecture for this version of iTunes. (3585)

16/01/2014 16:53:28.104 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect[2383]) posix_spawn("/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon", ...): No such file or directory

16/01/2014 16:53:28.104 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect[2383]) Exited with code: 1

16/01/2014 16:53:28.104 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect) Throttling respawn: Will start in 10 seconds


App store: Nothing happening at all. A grey blank slate.


code:

16/01/2014 16:55:06.425 iCal: Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo=0x7fba5af494d0 {NSURLErrorFailingURLPeerTrustErrorKey=<SecTrust 0x7fba5b093900 [0x10592ffa0]>, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, NSErrorClientCertificateStateKey=0, AccountName=Google, NSErrorPeerCertificateChainKey=(

"<SecCertificate 0x7fba5af54020 [0x10592ffa0]>",

"<SecCertificate 0x7fba5af53ef0 [0x10592ffa0]>",

"<SecCertificate 0x7fba5af97cf0 [0x10592ffa0]>"

), CalDAVErrFromRefresh=YES, NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=.../calendar/dav/..name%40gmail.com/user/, NSUnderlyingError=0x7fba5af182b0 "An SSL error has occurred and a secure connection to the server cannot be made.", NSErrorFailingURLStringKey=...}

16/01/2014 16:55:08.148 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect[2476]) posix_spawn("/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon", ...): No such file or directory

16/01/2014 16:55:08.149 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect[2476]) Exited with code: 1

16/01/2014 16:55:08.149 com.apple.launchd.peruser.501: (com.nike.nikeplusconnect) Throttling respawn: Will start in 10 seconds

16/01/2014 16:55:41.960 imagent: [Warning] Received memory warning, dispatching to listeners


Wow. A lot is going wrong.

Jan 16, 2014 9:23 AM in response to Tessa999

This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.

If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.

Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.

You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

clear; shopt -s extglob; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='User %s%%\t\tSystem %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; grep -q 'No th' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=`ls /L*/L*/Dia*/*.panic | wc -l`; Ps "Panics"; o=`ls /L*/L*/Dia*/*.c* | tail`; Pm "System crash logs"; o=`ls L*/L*/Dia* | tail`; Pm "User crash logs"; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; [[ o -lt 5120 ]] && Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 90 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Pm "Total CPU usage" && o=`ps acrx -o comm,ruid,%cpu | sed '2!d'`; Pm "Max %CPU by process (name, UID, %)"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; for d in {/,}L*/{La,Priv,Sta}*; do o=`ls -A "$d" | egrep -v '^(\.DS_Store$|com\.apple\.)'`; Pm "$d"; done; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep :`; Pm "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(egrep -v '(local|broadcast)host' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in {0..1}; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.


If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.

If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.

The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There is no indication of progress until it's done. Wait for the line "[Process completed]" to appear in the Terminal window. If you don't see that line within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.

When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.


________________________________

Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Jan 17, 2014 2:48 AM in response to Linc Davis

Hi Linc,

I'm making a time machine back up and I ran your script. Thanks for willing to take it a step further. I'm not thrilled about a reinstall either... A good clean might be good because I see things that are not supposed to be on my system anymore (nike sport for example).


Here's what I got:

Boot Mode: Normal


Thermal conditions:


Usage: pmset <options>

See pmset(1) for details: 'man pmset'


User crash logs:


Adobe InDesign CS6_2013-12-18-160831_Appelflap-5.hang

Adobe InDesign CS6_2014-01-15-151326_Appelflap-5.hang

Garmin Training Center_2014-01-15-193940_Appelflap-5.spin

Garmin Training Center_2014-01-15-193942_Appelflap-5.hang

Garmin Training Center_2014-01-15-194052_Appelflap-5.hang

Garmin Training Center_2014-01-15-194153_Appelflap-5.hang

firefox_2013-12-18-142428_Appelflap-5.hang

iTunes_2014-01-15-153902_Appelflap-5.hang

iTunes_2014-01-15-194702_Appelflap-5.hang


Kernel messages:


Jan 13 14:40:25 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/tessa

Jan 15 10:02:09 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/timemachine

Jan 15 10:02:09 AFP_VFS afpfs_DoReconnect: Max reconnect time: 60 secs, Connect timeout: 30 secs for /Volumes/Appeltaart

Jan 15 19:33:07 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/tessa

Jan 16 18:36:21 MacAuthEvent en1 Auth result for: 00:23:69:a2:d9:98 Auth timed out


Total CPU usage:


User 95% System 3%


Max %CPU by process (name, UID, %):


Finder 501 97.6


Extrinsic system jobs:


com.parallels.vm.prl_naptd

com.parallels.desktop.launchdaemon

com.adobe.SwitchBoard

com.adobe.fpsaud


Extrinsic agents:


com.wacom.wacomtablet

com.wacom.pentablet

com.parallels.desktop.client.launch

com.adobe.AdobeCreativeCloud

com.google.keystone.user.agent

com.google.GoogleContactSyncAgent

com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109


/Library/LaunchAgents:


com.adobe.AAM.Updater-1.0.plist

com.adobe.AdobeCreativeCloud.plist

com.parallels.desktop.launch.plist

com.wacom.pentablet.plist

com.wacom.wacomtablet.plist


/Library/LaunchDaemons:


com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.econtechnologies.ChronoAgentRemote.plist

com.parallels.desktop.launchdaemon.plist


/Library/StartupItems:


AdobeVersionCueCS2

ParallelsDesktopTransporter

ParallelsTransporter


Library/LaunchAgents:


com.adobe.AAM.Updater-1.0.plist

com.adobe.AdobeCreativeCloud.plist

com.parallels.desktop.launch.plist

com.wacom.pentablet.plist

com.wacom.wacomtablet.plist


Library/LaunchDaemons:


com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.econtechnologies.ChronoAgentRemote.plist

com.parallels.desktop.launchdaemon.plist


Library/StartupItems:


AdobeVersionCueCS2

ParallelsDesktopTransporter

ParallelsTransporter


Extrinsic loadable bundles:


/System/Library/Extensions/NikeSportWatch.kext

(com.nike.sportwatch)

/System/Library/Extensions/Pen Tablet.kext

(com.wacom.kext.pentablet)

/System/Library/Extensions/ssuddrv.kext

(com.devguru.driver.SamsungComposite)

/System/Library/Extensions/TabletDriverCFPlugin.bundle

(No bundle ID)

/System/Library/Extensions/Wacom Tablet.kext

(com.wacom.kext.wacomtablet)

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

/Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/InputManagers/GrowlSafari/GrowlSafariLoader.bundle

(com.growl.GrowlSafariLoader)

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

(com.AdobeAAMDetectLib.AdobeAAMDetect)

/Library/Internet Plug-Ins/AdobeExManDetect.plugin

(com.AdobeExManDetectLib.AdobeExManDetect)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/Becon.plugin

(com.abnamro.Becon.plugin)

/Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.shockwave.pluginshim)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/GarminGpsControl.plugin

(com.garmin.GarminGpsControl)

/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/WacomNetscape.plugin

(com.wacom.tabletplugin)

/Library/Internet Plug-Ins/WacomTabletPlugin.plugin

(com.WacomTabletPluginLib.WacomTabletPlugin)

/Library/PreferencePanes/AppTrap.prefPane

(se.konstochvanligasaker.AppTrap.prefpanel)

/Library/PreferencePanes/ChronoAgent.prefPane

(com.econtechnologies.preference.chronoagent)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/Growl.prefPane

(com.growl.prefpanel)

/Library/PreferencePanes/MacFUSE.prefPane

(com.google.MacFUSE)

/Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

/Library/PreferencePanes/SANE.prefPane

(se.ellert.preference.sane)

/Library/PreferencePanes/WacomTablet.prefPane

(com.wacom.settingsPrefPane)

/Library/QuickLook/ParallelsQL.qlgenerator

(com.parellels.quicklookgenerator)

/Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/QuickTime/Perian.component

(org.perian.Perian)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

/Library/Spotlight/ParallelsMD.mdimporter

(com.parallels.mdimporter)

Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

Library/InputManagers/GrowlSafari/GrowlSafariLoader.bundle

(com.growl.GrowlSafariLoader)

Library/Internet Plug-Ins/AdobeAAMDetect.plugin

(com.AdobeAAMDetectLib.AdobeAAMDetect)

Library/Internet Plug-Ins/AdobeExManDetect.plugin

(com.AdobeExManDetectLib.AdobeExManDetect)

Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

Library/Internet Plug-Ins/Becon.plugin

(com.abnamro.Becon.plugin)

Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.shockwave.pluginshim)

Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

Library/Internet Plug-Ins/GarminGpsControl.plugin

(com.garmin.GarminGpsControl)

Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

Library/Internet Plug-Ins/WacomNetscape.plugin

(com.wacom.tabletplugin)

Library/Internet Plug-Ins/WacomTabletPlugin.plugin

(com.WacomTabletPluginLib.WacomTabletPlugin)

Library/PreferencePanes/AppTrap.prefPane

(se.konstochvanligasaker.AppTrap.prefpanel)

Library/PreferencePanes/ChronoAgent.prefPane

(com.econtechnologies.preference.chronoagent)

Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

Library/PreferencePanes/Growl.prefPane

(com.growl.prefpanel)

Library/PreferencePanes/MacFUSE.prefPane

(com.google.MacFUSE)

Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

Library/PreferencePanes/SANE.prefPane

(se.ellert.preference.sane)

Library/PreferencePanes/WacomTablet.prefPane

(com.wacom.settingsPrefPane)

Library/QuickLook/ParallelsQL.qlgenerator

(com.parellels.quicklookgenerator)

Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

Library/QuickTime/Perian.component

(org.perian.Perian)

Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

Library/Spotlight/ParallelsMD.mdimporter

(com.parallels.mdimporter)


Unsigned shared libraries:


/usr/local/lib/libfuse.2.dylib

/usr/local/lib/libfuse_ino64.2.dylib

/usr/local/lib/libsane.1.dylib

/usr/local/lib/libusb-0.1.4.dylib

/usr/local/lib/libusbpp-0.1.4.dylib


Restricted user files: 38


Font problems: 3


Bad plists:


Library/Preferences/com.solidstatenetworks.awkhost.plist


Elapsed time (s): 960

Jan 17, 2014 11:32 AM in response to Tessa999

Your system is so heavily modified that, instead of trying to remove the modifications piecemeal, you should erase your boot volume, reinstall OS X, and then go through the initial setup process, restoring only your user data and settings from a backup — not applications or other files. This procedure will be easier than trying to clean up a messy system.

Back up all data to at least two different storage devices, if you haven't already done so. The backups can be made with Time Machine or with a mirroring tool such as Carbon Copy Cloner. Preferably both. You must be certain that you can restore everything to the state it's in now.

Note that if you're running in safe mode, you can't connect to a Time Capsule or other network volume. You'll have to back up to a locally-attached hard drive.

Erase and install OS X. This operation will destroy all data on the volume, so you had be better be sure of your backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

When you reboot, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from one of your backups.


Select only users and Computer & Network Settings in the Setup Assistant dialog — not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

After that, run Software Update.


If the problem is resolved after the clean installation, reinstall your third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

I strongly recommend that you never reinstall commercial "anti-virus" products or "utilities," if they're packaged as an installer. If you do that, the problem is likely to recur.

Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

Never install any third-party software unless you know how to uninstall it.

App store and iTunes store both not working properly

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