HT201317: My Photo Stream FAQ

Learn about My Photo Stream FAQ
Susie103
Level 1 (0 points)

Q: My photos aren't photo streaming from my phone to mylaptop even though it appears tobe turned on. Any thoughts appreciated.

My photostreaming isn't working on my laptop even though it appears to be turned on. Any thoughts?

iPhone 5

Posted on Jan 16, 2014 8:32 AM

Close
Susie103

Q: My photos aren't photo streaming from my phone to mylaptop even though it appears tobe turned on. Any thoughts appreciated.

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 16, 2014 8:35 AM in response to Susie103
    Level 10 (104,511 points)
    Apple TV
    Jan 16, 2014 8:35 AM in response to Susie103

    Welcome to the Apple Community Susie.

     

    1. Photostream only syncs photos over Wi-Fi, make sure you are connected to Wi-Fi to begin with.
    2. Photostream only syncs when the camera app is closed, ensure it is closed.
    3. Photostream only syncs when the battery is above 20%, try recharging the device

     

    Try disabling photo stream on your device (settings > iCloud), restarting your device and then re-enabling photo stream.

     

    Note: disabling photostream and re-enabling it will result in any photos that are currently in the photostream album on your device, that are older than 30 days old, not being added back.