HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone
evo_102
Level 1 (0 points)

Q: I have iphone 4s i can't active it because the email for icoude   have been stolen

dear dears

 

I got this iphone 4s secand hand the problem the after I upgard it to IOS7 it need activation whan contact the shop that I got the phone from they said that the eamil which used for the icloude have been stone Idon't know what to do with this issue

 

 

best regards

iPhone 4S, iOS 7.0.4

Posted on Jan 16, 2014 9:16 AM

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evo_102

Q: I have iphone 4s i can't active it because the email for icoude   have been stolen

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  • by modular747,

    modular747 modular747 Jan 16, 2014 9:21 AM in response to evo_102
    Level 6 (19,343 points)
    iPad
    Jan 16, 2014 9:21 AM in response to evo_102

    You got it backwards.  You purchased a stolen iPhone.  You can't activate it without the original owner's Apple ID, and it is useless to you.  Return the phone.

  • by Ralph9430,

    Ralph9430 Ralph9430 Jan 16, 2014 9:28 AM in response to evo_102
    Level 6 (18,243 points)
    Apple Watch
    Jan 16, 2014 9:28 AM in response to evo_102

    You have encountered a security feature called Activation Lock. A phone cannot be restored to a new user with the original owner clearing the phone from their account. This prevents stolen or lost phones from being deactivated to a new user. There is no way around the activation lock. Take the phone back to where you bought it and demand a refund.