Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Volume becoming partially then fully hidden somehow

I have a Drobo hard drive raid array. Twice now something has caused it to become hidden in stages:


First, it shows up grayed out and inaccessible in the left columbn of a finder window while I can still access it by double clicking on its icon on the desktop. When this happened sweveral weeks ago, it was fully visible as a desktop icon; this time the icon is grayed out on the desktop but can still be double clicked to access it.


Next, it becomes comletely hidden.


The last time this happened, after about a week it became fully hidden. Both Apple and Drobo support agonized about this and I finally repaired it by resetting the chflag from terminal to nohidden.


The same thing fixed it this time around. (it jsut went to the grayed out stage overnight)


Nevertheless, I want to figure out why this is happening.


Drobo thinks it has to be the operating system since, as far as they are concerned the drive array doesn't even have the capability to do this. I don't know if I believe them.


Apple is just mystified.


A particular mystery is the gradual nature of this, first becoming gray and unabailble from a finder window but still available from the desktop icon and then becoming totally hidden (still shows up in terminal, of course).


Is there a partially hidden (grayed out) unix flag? I can't find one.


Is there some flag that tells the finder to gray something but not fully hide it? This does happen in certain finder states with files and apps.


Would love some help figuring this out.


This happened under both Mountain Lion and Mavericks.


The drive is connected using Thunderbolt.


I am using a fairly new imac computer.


--Kenoli

iMac, OS X Mavericks (10.9.1), 24 GB RAM

Posted on Jan 16, 2014 9:49 AM

Reply
74 replies

Aug 27, 2014 12:08 PM in response to Kenoli Oleari1

I'm also having this issue with a 1-year-old (old style) Mac Pro, 10.9.4 OS X Server, about 50 users. It's happening about every two weeks.


The folder/drive icon will gray out and nothing will be displayed in the Finder, though users connecting through File Sharing can sometimes see the files, sometimes with duplicate server drive icons on their desktops. The status bar at the bottom of a Finder window will show 500± GB available on the 1 GB drive when all the files are still hidden.


At first the chflags command wasn't working for me, but then I realized that I had to put the full path into the string. I have a couple folders on the "Data" drive that are set up as different share points, so I had to do something like this:

chflags nohidden /Volumes/Data/folder/


My work email is adrew at uta dot edu if anyone from Apple reads this and would like to send me a fix!


Thanks.

Sep 6, 2014 7:23 AM in response to Kenoli Oleari1

I did contact them.

Mentioned your case. After looking at my server, the technician concluded that my issue is different...

He asked me to change a few permissions settings on one of the volumes, but he didn't seem too sure it would make a difference.

Sure enough the problem represented itself yesterday….

This is very frustrating, it's a server running on a client site that I can't constantly monitor.

The command chflags no hidden fixes the issue, but this should not happen.

Thx

Federico

Sep 8, 2014 1:34 PM in response to fchieli

Same problem for me and it does cause real problems for us. The drive disconnects from client and leaves a drive icon called "client node" on the desktop, but you can't open it or eject it. Setting the drive back to "visible" on the server via Applescript fixes the shared drive and rebooting the client machine gets rid of the "client node" share on the desktop. Running 10.9.4 on server (brand new Mac Pro) will all the updates. The drive is an external LaCie Little Big Disk Thunderbolt 2 (the brand new PCIe SSD drive). I have 2 of these exact same drives attached and shared in full and the other drive does NOT exhibit this behaviour. Really strange. Happens once every 2 months.

Sep 8, 2014 1:41 PM in response to Stephen Presta

Yeah, this is getting to be enormously frustrating! IMHO, more proof that Apple doesn't care one bit about people like us. They just want to sell iPhones, iPads and iWatches to every living thing on the planet and that's it.


I've had an open bug ticket with Apple for several months now. I have had to poke and prod them for progress. The latest bit from them was infuriating! They asked me to try and replicate this issue using a Yosemite beta.


Umm, HECK NO! Apple's own beta documentation urges people explicitly NOT to use beta software in a production environment.


I don't exactly have an entire spare server setup with 50+ clients that I can use for the fun of experimenting and troubleshooting their own bugs!


Ugh....

Sep 15, 2014 7:56 AM in response to fchieli

Called Apple again, because while the chflags nohidden command works to fix the issue, the issue still happens.

They passed me to an upper tier technician who admitted they know about the issue.

They already made a fix, but the bad news is that the fix most likely, won't be released as a Maverick update. It will be a Yosemite fix. Which means we will have to install a brand new OS on a server and pray...

I'm really disappointed with Apple. They're releasing OS too quickly and they move to the next one without even finishing to patch the current one!!!

Thx

Federico

Sep 15, 2014 11:14 AM in response to Shorthorn

I submitted this to Apple's bug reporter today, as I have an open bug report on this same issue and have been told by Apple that they are closing the bug report because I will not test it out on Yosemite. They asked me to and I said basically "***?!? You want me to upend my entire server infrastructure to play around with your beta software? Heck no!"


---------------------------


I realize you have chosen to close this because I refuse to test using beta software. However, please again take a look at this discussion forum:


https://discussions.apple.com/thread/5794019?answerId=26603930022#26603930022&ac_cid=tw123456#26603930


It is obvious that enough people at Apple are aware of this bug and that a fix is known.


Please please please roll it out soon and separately from OS X Yosemite.


Consider these "knowns":


1. This bug is particular to OS X Server

2. Servers are typically run in mission-critical environments

3. Because of No. 2, Server customers typically do not upgrade immediately when new software is released

4. Also because of No. 2., a problem with your Server software has much wider-ranging implications than just one client machine

5. Apple is aware of this bug at multiple levels of Engineering, and yet will not patch it.


I know phones and watches are fun toys. I get that. But please give this bug the attention it needs and fix it now, in Mavericks.


Thank you.

Volume becoming partially then fully hidden somehow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.