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Helpful answers
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Jan 18, 2014 11:47 AM in response to jayce333by matt00,Hey jayce333,
Thanks for the question. I understand you are experiencing issues with your iPod shuffle. Let’s try resetting your shuffle:
http://support.apple.com/kb/HT1655
If resetting your iPod does not resolve your issue, you can attempt to restore it with iTunes:
Restoring iPod shuffle to factory settings
http://support.apple.com/kb/HT1481
Additional Information:
iPod shuffle troubleshooting and service FAQ
http://support.apple.com/kb/TS1412
Thanks,
Matt M.