Network Connection Reset when trying to purchase music

FWIW, I solved my problem by unchecking Allow Simultaneous Downloads. Once I did that, I was able to download without any problems.

I am on Comcast and I've read reports of folks having network disconnect issues when uploading (e.g. iTunes Match) or downloading "too fast", which is rediculous, networking-wise.

99% of the time this has

1) nothing to do with your PC (be it windows or osx)

2) nothing to do with your isp

3) nothing to do with the internet

4) EVERYTHING to do with apples servers

If you get a TIME OUT error... then it's your computer, isp, internet, etc

a RESET connection is only reset by the FINAL DESTINATION host download and NOTHING on the internet will cause this.

I'm a programmer and a hw specialist.. have been for 20 yrs.. in both mac, pc.. I've worked both for Apple and MS at various points in my life.

a CONNECT RESET is a TCP/IP SOCKET being reset... and for the most part... ONLY server you are DLing from can cause this.

Think of it like this....

It's pretty fatal. The remote server has sent you a RST packet, which indicates an immediate dropping of the connection, rather than the usual handshake. This bypasses the normal half-closed state transition. In more common terms:

"Connection reset" is the TCP/IP equivalent of slamming the phone back on the hook. It's more polite than merely not replying, leaving one hanging (TIME OUT ERROR). But it's not the FIN-ACK expected of the truly polite TCP/IP converseur.

What's SAD is if iTunes encounters this... it SHOULD failover to another DL server (has several download severs farms for itunes all over the world)

********************************** END NORMAL POST, BEGIN RANT ON ITUNES******************************

Unfortuantely iTunes is a HORRIFIC, poorly coded app be it on OS X and Windows.. It's not even a true 64bit app on either os... it's part 64 and part 32bit.. AND it's not even multi threaded.. It may have several services and other things.. but they all must still hook into itunes which can only use ONE CPU at a time (when iTunes is BUSY, it only uses 12.5% of the cpu time on a 8 core Windows or OS X system). This can also trigger an erronous connection reset error if it's too busy.. but more often then not, it's Apple with the issue vs you, your isp, or the net....

Most of the time, I refuse to deal with itunes... I use my iphone and ipad to do everything.. but not everything is in the itunes cloud 🙂 Audio books are one... if you DL them to a device and forget to copy them to iTunes and lose them due to device failure, or erasure.. get what? you get to buy them ALL over again as apple doesn't do cloud support for audio books. Not to mention iTunes can't even handle playback of 720 and 1080p smoothly without getting choppy and skipping

I have a 4 core CPU physical with 8 logical cores running at 4.8 Ghz.. and, at the time of this posting) almost the fastest single GPU card on the planet (and nvidia 780TI water cooled and overclocked 500Mhz above base. The nvidia Titain black will surpass it.. and I'm sure ATI will at some point). Yet , if I play a 1080p movie, it skips and freezes... does this in OS X or Windows.. doesn't matter what I boot into (I dual boot). It's ONLY smooth in SD...Only way to stop this: set the windows or OS X desktop to 1920x1080 or lower... for some reason itunes does NOT like upscaling 720p and 1080p to 2560x1600.. 1 CPU core isn't enough... I'm SHOCKED itunes doesn't use at least FOUR cores... it SHOULD

My advice.. if you dont use audio books.. avoid iTunes and use the cloud to download your movies, music... TV.. well everything... and if you do use audio books.. just backup to itunes once a month so itunes gets a copy of the in case of device failure.

Hello jedixking98,

Thanks for the question. When encountering iTunes Store connectivity issues, the following resources provide the best solutions:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Thanks,

Matt M.

Hi Matt,

I have seen your response to the issue of error message, "...network connection has been reset" several times; you direct us to the topics:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Neither of those articles specifically cover the error message, which clearly states, "network connection has been reset."

My software is current and all troubleshooting methods listed there have been seen to, but each movie I try to watch on my MacBook Pro freezes on screen and halts downloading in stretches of about 25%. The error message is very specific. Are you familiar with that particular error message?

thanks

B

Same issue. Up to date software, continually getting "network connection reset" message. Very frustrating. Just seems I am troubleshooting software issues too often these days.

I have the exact same issue. When I try to download multiple episodes from a TV Show, i constantly get Network Connection has been reset. My itunes library resides on an external NAS. I haven;t had any issues until this release. I have noticed numerous users with the same problem. I followed all steps to resolve. Surely the Great Apple can provide us a solution to this. This is ridicolous. Why can't you get this right?????

Message was edited by: maybewecan

For about 2 weeks now, every time I download a movie, tv show or an update to an Apple program for iOS, I get the same message. no specific error number..'the connection has been reset'. It happens after about 25% of the download has occurred. Podcasts are fine, as are non Apple iOS programs. It's very frustrating. Sometimes closing and reopening iTunes helps, sometimes not. This is a new issue for me and apparently for lots of other people. Please help. Thank you.

I also get the "network connection reset" message when trying to download updates to Pages and also Audubon Wildflowers. The problem started several days ago. (So far these are the only apps that have updates, but others may run into the problem as updates become available.) I paid for both programs, one of which is an Apple app. This happens even with my MacbookPro hardwired to the Internet and other (non-iTunes) downloads having no problem. So how about it Apple? When will this issue be addressed properly?

Oh, one other thing: Even though the icon still has the Update banner on it following a failed attempt to download, the drop-down is missing the option to update. I have to exit iTunes and restart it to see Update App.

Me too. When downloading music, the downloads often fail. In the Itunes download windows, there's text in the status column saying "stopped (err = -3253)", and then I get a pop up message saying the network connection has been reset.

I'm on the latest version of Itunes - 11.1.5, all my system updates have been run, and I've tried disabling my anti virus software.

I've tried downloading tracks one at a time and also unchecking the "allow simultaneous downloads" from the itunes download window. But I can't find any pattern to this failure - sometimes the downloads work and sometimes they don't.

Like one of the contributors above, my Itunes library and music files are also on an external NAS drive - as they have been for 3 years or so with no major problems. I'm on a macbook pro.

My broadband speed is testing at around 6mbs.

+1 to all of the above. Trying to download TURN right now; some episodes make it, other present the network connect reset message and I can try again. Very annoying when downloading larger files (like iTunes TV Shows or larger app updates, like iPad games).

I am running up to date *everything*, including a brand new Airport Time Capsule.

I timed the duration between starting/restarting a download and getting the "network connection reset" message as an average of 49.5 seconds. I then briefly paused all downloads every 40 seconds and was able to download an entire HD TV episode without a "network connection reset"

Cumbersome, but it worked. Maybe Apple should consider a change to their mantra. Just Used To Work. Steve would be spitting chips if he was still around.