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The menu button is not working on my iPod Nano

I cannot get back from anywhere. Once I have seleceted a track to play, the menu button does not work so that I cannot get back to all music or to choose other options such as radio. It does not make a click sound. It works occaisionally (once a week). Any ideas? Anyone had this problem before?

iPod nano

Posted on Jan 16, 2014 12:32 PM

Reply
1 reply

Jan 18, 2014 6:32 AM in response to Nick Norway

Hey Nick Norway,



Thanks for the question. Let’s see if we can isolate your issue further to determine if it is hardware related. Have you attempted to reset your iPod? If not, definitely give that a go:


How to reset iPod

http://support.apple.com/kb/HT1320


If you are unable to reset your iPod, please attempt to restore it with iTunes.


Restoring iPod to factory settings

http://support.apple.com/kb/ht1339


If your issue persists after the restore, your iPod may need to be serviced. The following link should help you get started with the process. Included, you will find information on topics such as warranty, service pricing, and express replacement service.


Apple - Support - Service Answer Center

http://www.apple.com/support/ipod/service/faq/



Thanks,


Matt M.

The menu button is not working on my iPod Nano

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