Jonathangg69
Level 1 (0 points)

Q: Forgot icloud email. Need HELP

     i recently reset my entire iphone 4s & when i try to activate it is asks me for my icloud email & password which i no longer remember

iPhone 4S, iOS 7.0.3

Posted on Jan 16, 2014 3:23 PM

Close
Jonathangg69

Q: Forgot icloud email. Need HELP

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Jan 18, 2014 8:57 AM in response to Jonathangg69
    Community Specialists
    Jan 18, 2014 8:57 AM in response to Jonathangg69

    Hello Jonathan,

     

    It sounds like you need to find your Apple ID email address and possibly reset the password as well. I have 2 articles that should help you get that accomplished. First to help find your ID:

    Apple ID: How to find your Apple ID

    http://support.apple.com/kb/HT5625?viewlocale=en_US

    1. Go to My Apple ID (appleid.apple.com) and click “Find your Apple ID”.
    2. Enter your first name, last name, current email address, and any prior email addresses that you might have used to create an Apple ID. Apple uses this information to search for Apple IDs.
      • If no Apple IDs are found, follow the onscreen instructions to create an Apple ID.
      • If one Apple ID is found, choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided.
      • If multiple Apple IDs are found, select the one that matches your current email address. Then choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided.

     

    And for resetting your password if needed:

    Apple ID: Changing your password

    http://support.apple.com/kb/ht5624

    1. Go to My Apple ID (appleid.apple.com).
    2. Click “Manage your Apple ID” and sign in.
    3. If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
    4. Click "Password and Security".
    5. In the "Choose a new password" section, click Change Password.
    6. Enter your old password, then enter a new password and confirm the new password. Click Save when done.

    The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling