HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codesQ: Ive just redeemed a €50 euro gift card, my previous credit was €6 - my new balance is €50.27 - this is the second t ... Ive just redeemed a €50 euro gift card, my previous credit was €6 - my new balance is €50.27 - this is the second time that my previous balance has been wiped when ive redeemed a gift card - is this an apple scam? more
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Helpful answers
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Jan 17, 2014 6:37 AM in response to Danman53by King_Penguin,You've tried logging out and back into your account to see if it changes and you didn't have any purchases (e.g. pre-orders, auto-renewing subscriptions) that were due - you've checked the purchase history on your account via your computer's iTunes ?
If nothing shows on your purchase history and logging out/back in doesn't update the amount then contact iTunes Support : http://www.apple.com/support/itunes/contact/
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Jan 20, 2014 3:15 AM in response to King_Penguinby Danman53,Ive tried that to no avail - looks like apple have swallowed it - certainly will be warning friends against itunes gift cards if this is happening.
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