HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
mishram

Q: Apple Gift Card

I had an apple gift card worth 50$ which i used to redeem the value on my Ipad with a particular apple id, later when somebody logged out that apple id and entered his own, obviously the redeemed amount was not shown for his ID, But when I relogged in with the previous id on which i had redeemed the card , it showed zero amount remaining while i had used only about 15 $ out of the 50$ card !

iPad 2, iOS 7

Posted on Jan 17, 2014 6:47 AM

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Q: Apple Gift Card

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  • by varjak paw,Solvedanswer

    varjak paw varjak paw Jan 17, 2014 8:07 AM in response to mishram
    Level 10 (169,883 points)
    Jan 17, 2014 8:07 AM in response to mishram

    First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift.  If you are, try signing out of the account and back in.

     

    If you're sure you are using the correct account and signing out and back in doesn't help, go to the Purchase History:

     

    http://support.apple.com/kb/HT2727

     

    and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.

     

    If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, go here:

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • by mishram,

    mishram mishram Jan 17, 2014 10:33 PM in response to mishram
    Level 1 (0 points)
    Jan 17, 2014 10:33 PM in response to mishram

    Thank you guys, i got back my 30 dollars.