HT201320: Set up an email account on your iPhone, iPad, or iPod touch

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Seyedeh
Level 1 (0 points)

Q: Changed apple ID and my icloud account. Ever since this change, I am unable to access my email?

I changed my apple ID and my icould account. Ever since this change, i am unable to access my email. everytime i open my Yahoo Inbox, I get this msg saying "Cannot Get Mail" "The connection to the server failed". but 'm on wifi and can access all sorts of pages and games. My Cellular data for my email is "on"

 

The email opens but it does not upload new emails.

iPhone 5s, iOS 7.0.4

Posted on Jan 17, 2014 7:18 AM

by Michael Black,Solvedanswer
Michael Black Michael Black
Level 7 (25,330 points)
A:

  iCloud has absolutely nothing at all to do with your Yahoo email account?

 

Do you get email in you iCloud account's inbox?  Can you login to your Yahoo account in a web browser without probelm?

Posted on Jan 17, 2014 7:21 AM

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Seyedeh

Q: Changed apple ID and my icloud account. Ever since this change, I am unable to access my email?

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  • Helpful answers

  • by Michael Black,Solvedanswer

    Michael Black Michael Black Jan 17, 2014 7:21 AM in response to Seyedeh
    Level 7 (25,330 points)
    Jan 17, 2014 7:21 AM in response to Seyedeh

      iCloud has absolutely nothing at all to do with your Yahoo email account?

     

    Do you get email in you iCloud account's inbox?  Can you login to your Yahoo account in a web browser without probelm?

  • by Seyedeh,

    Seyedeh Seyedeh Jan 17, 2014 7:53 AM in response to Michael Black
    Level 1 (0 points)
    Jan 17, 2014 7:53 AM in response to Michael Black

    yes i can access my email in the web browser just fine

  • by Seyedeh,

    Seyedeh Seyedeh Jan 17, 2014 7:59 AM in response to Seyedeh
    Level 1 (0 points)
    Jan 17, 2014 7:59 AM in response to Seyedeh

    i used to get my emails in the app that was already on my phone for mailinbox. Here is what it looks like on my phone:

    Untitled.jpg

  • by Michael Black,Helpful

    Michael Black Michael Black Jan 17, 2014 8:05 AM in response to Seyedeh
    Level 7 (25,330 points)
    Jan 17, 2014 8:05 AM in response to Seyedeh

    That is then a problem with your Yahoo mail and login.  It has nothing at all to do with iCloud, nor your AppleID (an AppleID is only used to access Apple's services, not other companies services).  Try conntacting Yahoo support about it.  Your account would seem to be fine if you can log in to it from a web browser.  So, if your password is no longer working with the iOS mail app you might need to change some setting on that Yahoo account in iOS mail - see if Yahoo support has any ideas.

  • by Seyedeh,

    Seyedeh Seyedeh Jan 17, 2014 8:13 AM in response to Michael Black
    Level 1 (0 points)
    Jan 17, 2014 8:13 AM in response to Michael Black

    i typed "yahoo Support for Iphone in iOS mail" and there was my solutions. under my accounts i had two emails, icould and yahoo. I turned off the icloud and re-entered my yahoo email and passowrd under the Yahoo account and bang! problem solved

  • by Seyedeh,

    Seyedeh Seyedeh Jan 17, 2014 8:14 AM in response to Seyedeh
    Level 1 (0 points)
    Jan 17, 2014 8:14 AM in response to Seyedeh

    thank you

  • by Michael Black,

    Michael Black Michael Black Jan 17, 2014 8:35 AM in response to Seyedeh
    Level 7 (25,330 points)
    Jan 17, 2014 8:35 AM in response to Seyedeh

    If you use iCloud as well, you can try adding it back to your accounts as well.  I have 7 email accounts (including iCloud and a Yahoo account) in mail on my iPhone and iPad and have no problems with them.  I suspect it was not removing iCloud that fixed your problem, it was the re-entering the Yahoo account login credentials (maybe they just got corrupted - could be as simple as that).

     

    If you do add iCloud back, and it causes problems right away with your Yahoo, then you should send a ticket in to the iCloud support folks as that would seem to be something not working correctly?

     

    http://www.apple.com/support/icloud/

     

    Also if you actually deleted the iCloud account, remember you can keep the account, and just disable it for mail in the iCloud settings (so you can keep using iCloud for other features even if you do not want to use iCloud mail).