HT202023: About in-app purchases

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Kell04
Level 1 (0 points)

Q: How can I get refunded for in app purchases made without my consent?

How can I get refunded by Apple for in app purchases made by my child without my consent?.

iPad 2 Wi-Fi, iOS 7.0.4

Posted on Jan 17, 2014 8:34 AM

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Kell04

Q: How can I get refunded for in app purchases made without my consent?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 17, 2014 8:42 AM in response to Kell04
    Level 10 (135,689 points)
    iTunes
    Jan 17, 2014 8:42 AM in response to Kell04

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again your can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can also require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).

  • by Kell04,

    Kell04 Kell04 Jan 17, 2014 10:45 AM in response to King_Penguin
    Level 1 (0 points)
    Jan 17, 2014 10:45 AM in response to King_Penguin

    Thanks King Penguin for your reply. I have now blocked in app purchases after the shock of paying €220 to apple. But I read today in news that Apple is refunding in app purchases made in error by children. My son bought chests of coins and gems thinking he was using his own coins he had built up in the game!