RollClay
Level 1 (0 points)

Q: iMessenger offline

iMessage will no longer let me sign into my apple id on my MacBook Pro.  It continually tells me "An error occurred during activation. Try again."  I know I am entering in the correct apple id and password.  How do I resolve this?

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Jan 17, 2014 9:21 AM

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RollClay

Q: iMessenger offline

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 17, 2014 1:30 PM in response to RollClay
    Level 9 (73,348 points)
    Applications
    Jan 17, 2014 1:30 PM in response to RollClay

    Hi,

     

    In Applications/Utilities open the keychain Access app.

    Find the entry in the right hand pane for the IDS: yourAppleID-Auth token and delete it.

     

    Restart the Messages app.

     

     

    3Sigcopy2.png

    9:30 pm      Friday; January 17, 2014

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by RollClay,

    RollClay RollClay Jan 21, 2014 9:25 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 21, 2014 9:25 AM in response to Ralph Johns (UK)

    I do not seem to have a IDS: yourAppleID-Auth token in my keychain access

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 21, 2014 12:31 PM in response to RollClay
    Level 9 (73,348 points)
    Applications
    Jan 21, 2014 12:31 PM in response to RollClay

    Hi,

     

    I have two as I have tried out two Apple IDs

    Auth Token.png

    The same applies to different IDs used with Yahoo and Jabber below the highlighted item.

     

     

    3Sigcopy2.png

    8:31 pm      Tuesday; January 21, 2014

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by RollClay,

    RollClay RollClay Jan 21, 2014 5:13 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 21, 2014 5:13 PM in response to Ralph Johns (UK)

    I have the following:

     

    ids: message-protection-key

    ids: identity-rsa-public-key

    ids: identity-rsa-private-key

    ids: identity-rsa-dey-pair-signature-v1

     

    but not an ids:(myappleid)- Auth Token...

     

    Should I delete one of the ones above?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 22, 2014 12:11 PM in response to RollClay
    Level 9 (73,348 points)
    Applications
    Jan 22, 2014 12:11 PM in response to RollClay

    Hi,

     

    I would not delete the others.

     

    When you said this worked before do you mean it was working in a version that was earlier than the OS X 10.8.2 update ?

     

    I know that some people hold back on Upgrading until a specific app they want works in the latest version.

    However at OS  X 10.8.2 Messages 7 was updated to version 7.0.1 and this then used the Serial Number of the Mac to create the Auth token.

    If your Mac does not have a Serial Number than it will not work.

    (also if the mother/logic board has been replaced and the the Serial Number not "flashed" to it then that will cause this as well).

     

    Go to the Apple Icon Menu and use the "About this Mac" item

    Click twice on the line that lists the Current OS level.

    It will change to the Build number for the OS version then to the Serial Number.

     

     

     

    3Sigcopy2.png

    8:11 pm      Wednesday; January 22, 2014

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad