HT201365: Find My iPhone Activation Lock

Learn about Find My iPhone Activation Lock
Frank9453
Level 1 (0 points)

Q: I activated find my iPhone and iPad,but ipad does not show where iPhone is on the map and shows only one device- itself - iPad ,does not show iPhone. Similarly, iPhone on it's activated app map does not show the ipad, shows only the iPhone. How do I get

How do I get iPhone to show up on iPad and the other way around. I turned on find my iPhone app and find mi ipad app , both maps show only it's own device, not the other one, if I loose my iPhone it does not show on my ipad map for lost devices(the app - find my iPhone).

iPhone 5s, iOS 7

Posted on Jan 17, 2014 9:24 AM

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Frank9453

Q: I activated find my iPhone and iPad,but ipad does not show where iPhone is on the map and shows only one device- itself - iPad ,do ... more

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  • by ariel s,

    ariel s ariel s Jan 19, 2014 8:23 AM in response to Frank9453
    Level 4 (1,702 points)
    Jan 19, 2014 8:23 AM in response to Frank9453

    Hi Frank9453,

     

    Thanks for using Apple Support Communities.  This article has some information as to why devices might not appear in Find My iPhone that may help:

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/ts4006

    General issues

    Device does not appear in Find My iPhone

    This can occur if:

    • The date on your device (iPhone, iPad, or iPod Touch) is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your device is not up-to-date. It needs to be running iOS 5 or later.
    • Your iCloud account is not configured on your device. Choose Settings > iCloud and enter your iCloud account information.
    • You have multiple iCloud accounts entered on your iPhone, iPad, or iPod touch. Only one account can have Find My iPhone turned on at a given time. Log in to Find My iPhone with your other iCloud accounts until your device is listed.
    • There's a scheduled maintenance or another issue affecting Find My iPhone. Check the System Status site to see if this is the case.
    • Your device has lost network connectivity. If you have access to your device, and it appears to have an active Internet connection, enable and then disable Airplane mode. If you continue to have issues, turn the device off and back on.
    • Find My Mac can only locate your Mac if it is connected to the Internet via a known Wi-Fi network. If your Mac is connected to the Internet only by an Ethernet cable, Find My Mac will not be able to locate your Mac.

     

    Cheers,

    - Ari