Macbook Pro does not recognize ZTE MF823 modem device.

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Level 1

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Macbook Pro does not recognize ZTE MF823 modem device.

After connecting it to USB it does not show me the new device, looks like the system does not recognize it.

I have OS X 10.7.5

I bought it to use the fast (LTE) intenet in ISP and help desk told me that system restore might help... :/ but i don't like this "might help solution"

I am using other USB modem and it runs on the same USB port, so it's not the port.

Modem works without a problem on Windows XP.

I tried this one:

https://discussions.apple.com/thread/3200736?answerId=15713182022#15713182022

but no luck...

any ideas?

Mac Pro, Mac OS X (10.7.5)

Posted on Jan 17, 2014 11:19 AM

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Answer 1

Top-ranking reply

Paul Reading2

Level 1

38 points

Sep 12, 2014 3:48 PM in response to Eric.LQK

It works fine on my MBA. What i would do is download the latest version of BT access Manager, this will install the latest drivers on your Mac for this item. The make sure that BT access manager does not start up when you plug in the MF823. The go to network preferences and you will see ZTEUSBModem in the list of devices click on it and set it to show the status into menu bar. Then add you connection telephone number username and password and save. then go to the menu bar and click on the telephone icon that appears and in the drop down click connect ZTEUSBModem and all should be well.

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Answer 2

camelleon Author

Level 1

0 points

Jan 17, 2014 12:08 PM in response to camelleon

I have found an error in kernel.log:

Jan 17 20:32:43 MacBook-Pro kernel[0]: USBMSC Identifier (non-unique): MF8230ZTED010000 0x19d2 0x1225 0xf070

Jan 17 20:32:44 MacBook-Pro kernel[0]: ### ZTEUSBMassStorageFilter::iSerialNumber:MF8230ZTED010000 ###

Jan 17 20:32:44 MacBook-Pro kernel[0]: ### ZTEUSBMassStorageFilter::cDeviceConfiguration:(1:1),SendA1:1 ###

Jan 17 20:32:49 MacBook-Pro kernel[0]: ### ZTEUSBMassStorageFilter::Terminated! ###

Jan 17 20:32:49 MacBook-Pro kernel[0]: USBMSC Identifier (non-unique): MF8230ZTED000000 0x19d2 0x1403 0xf070

Jan 17 20:32:50 MacBook-Pro kernel[0]: 0 ff AppleUSBCDCACMControl: configureACM - ACM Control interface has vendor specific protocol

Jan 17 20:32:50 MacBook-Pro kernel[0]: 0 0 AppleUSBCDCACMControl: start - configureACM failed

Jan 17 20:32:51 MacBook-Pro kernel[0]: AppleUSBCDCACMData: Version number - 4.1.22, Input buffers 8, Output buffers 16

Jan 17 20:32:52 MacBook-Pro kernel[0]: AppleUSBCDC: Version number - 4.1.22

but i cannot find the way to solve it...

any ideas?

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Answer 3

Eric.LQK

Level 1

9 points

May 14, 2014 5:54 AM in response to camelleon

I suppose the ZTE MF823 can't support the latest Mac OS. I have a ZTE MF823 and it works well with the Windows 7, but when my friend borrow my ZTE MF823 to work with his Macbook, it's not working...

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Answer 4

SJRNET

Level 1

10 points

Aug 11, 2015 9:50 AM in response to Paul Reading2

Thanks Paul - worked like a charm for me too!

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