2 Replies Latest reply: Jan 17, 2014 2:13 PM by ailishob
ailishob Level 1 Level 1

Hi

 

When I tried to start my Mac Air there was no response, no power, even though it was connected to the mains. Have tried to make contact with Apple support but they are not available this evening. Any ideas as to what the issue might be?

Ailish


MacBook Air, iOS 7.0.4
Reply by dominic23 on Jan 17, 2014 1:43 PM Helpful

Go step by step.

 

http://support.apple.com/kb/TS1365

 

Note: Steps 5 and 6

Step 5

Reset SMC.     http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

 

If this does not help, contact Apple.

 

Best.

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