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Q: 'The iPod software update server could not be contacted.'

I have recently been having problems with my iPod touch 2g.

I updated my iPod and everything worked fine, but I realised it had wiped my iPod clean, and I changed it back to recover my lost notes. I got most back, but when I tried to update it again, the problems came.

Whenever I tried to click restore on iTunes, an error kept coming up:

 

"This iPod cannot be used because the Apple Mobile Device Service is not started."

 

I tried searching around for answers but nothing would work. I cannot acess my iPod. It is frozen on the recovery mode screen, (the image of a USB and iTunes logo), and cannot be switched off. I have tried uninstalling iTunes multiple times and restarting my computer.

 

When I started this update, I had iTunes 10. (Not sure exactly which one). Though at one point I updated it to iTunes 11, but quickly uninstalled it and when back to 10 because I didn't like it. Maybe this had something to do with all the errors? I don't know.

 

Then overnight, my iPod was just left on the recovery mode screen, unable to do anything with it. When I switched my computer back on to try again, when I click restore, a new message comes up:

 

"The iPod software update server could not be contacted."

 

I again tried researching but nothing has worked. My internet connection is perfectly fine. I can't use my iPod at all. It needs restoring, iTunes recognises that, but will not let me click restore. iTunes store works fine.

 

Please, somebody help?! I don't know what to do.

 

 

p.s. I'm using Windows 7.

iPod touch

Posted on Jan 18, 2014 2:58 AM

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Q: 'The iPod software update server could not be contacted.'

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