iMac restarts while rendering

Question

iMac restarts while rendering

My 27inch iMac (December 2012) is always shutting down and then restarting when im rendering / exporting from Adobe Premiere Pro or After Effects (CS6).

Maybe someone has any idea what this could be caused by?

Thanks for any help!

Problem Details and System Configuration:

panic(cpu 0 caller 0xffffff8008adc19e): Kernel trap at 0xffffff8008aa2e28, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff802fbdf1b8, CR3: 0x00000001708650b3, CR4: 0x00000000001606e0

RAX: 0xffffff802fbdf188, RBX: 0xffffff801de62940, RCX: 0x0000000000000000, RDX: 0x0000000000000001

RSP: 0xffffff839c1a3d20, RBP: 0xffffff839c1a3d50, RSI: 0x0000000000076000, RDI: 0xffffff8062985ca0

R8: 0x0000000000000000, R9: 0xffffff839c1a3ed0, R10: 0x0000000000000001, R11: 0x0000000000000202

R12: 0xffffff8062985ca0, R13: 0xffffff8062985ca0, R14: 0x0000000000076000, R15: 0xffffff8062985ca0

RFL: 0x0000000000010216, RIP: 0xffffff8008aa2e28, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff802fbdf1b8, Error code: 0x0000000000000009, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff839c1a39b0 : 0xffffff8008a22f69

0xffffff839c1a3a30 : 0xffffff8008adc19e

0xffffff839c1a3c00 : 0xffffff8008af3606

0xffffff839c1a3c20 : 0xffffff8008aa2e28

0xffffff839c1a3d50 : 0xffffff8008a77c5e

0xffffff839c1a3f20 : 0xffffff8008adc5dc

0xffffff839c1a3fb0 : 0xffffff8008af350b

BSD process name corresponding to current thread: Adobe Premiere P

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000008800000

Kernel text base: 0xffffff8008a00000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)

System uptime in nanoseconds: 22123293527826

last loaded kext at 22245175804: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f8aede000, size 77824)

last unloaded kext at 182166025623: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8aecb000, size 8192)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.avast.AvastFileShield 2.1.0

com.avast.PacketForwarder 1.4

com.Cycling74.driver.Soundflower 1.6.6

com.Logitech.Unifying.HID Driver 1.2.0

com.Logitech.Control Center.HID Driver 3.6.0

com.sony.scsi.PDW-U1 4.03.0d006

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.filesystems.ntfs 3.11

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AGPM 100.14.11

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.GeForce 8.1.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD4000Graphics 8.1.8

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleLPC 1.7.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelFramebufferCapri 8.1.8

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOSurface 91

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1

com.apple.iokit.IOFireWireSBP2 4.2.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.driver.CoreStorage 380

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14

Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@11,0,0

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

Serial ATA Device: APPLE SSD SM128E, 121,33 GB

USB Device: PTZ-631W

USB Device: Hub

USB Device: ADATA USB Flash Drive

USB Device: Keyboard Hub

USB Device: Griffin PowerMate

USB Device: USB Receiver

USB Device: Apple Keyboard

USB Device: Ultra Fast Media Reader

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

FireWire Device: My Book 1112, WD, Up to 800 Mb/sec

FireWire Device: My Book 111D, WD, Up to 800 Mb/sec

Thunderbolt Bus: iMac, Apple Inc., 23.4

Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Jan 18, 2014 4:07 AM

Reply

Answer 1

griff w

Level 4

3,622 points

Jan 20, 2014 12:54 PM in response to schmidt_chris

Hi there schmidt_chris,

Diagnosing a recurring kernel panic can be difficult. If you would like to avoid this process, or do not know how to perform any of the following steps, consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for assistance. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only). You can find further troubleshooting steps in the article below.

OS X: About kernel panics

http://support.apple.com/kb/ts3742

-Griff W.

Reply

Answer 2

K Shaffer

Level 8

36,022 points

Jan 20, 2014 1:10 PM in response to schmidt_chris

There is a chance that some peripheral device plugged into the iMac may be in conflict with the computer, or some software may be part of the problem. Kernel panics can be hard to resolve, and most are not a casual affair. When you have several other items plugged into the computer this complicates resolving issues because they could be a partial cause. Also, RAM that has a defect could contribute to a kernel panic under a load.

Another issue with heat may cause an iMac or other computer to restart or shutdown with a load, and one item that has re-appeared, happens when or if someone has the original hard disk drive or SSD replaced and another put in that no longer is seen by the heat sensors. Some users who did that also got the fan speed software to correct an uncontrolled fan symptom when the above change in hardware caused the issue.

However the list can be a long one. Attempting to understand what the numbers mean in a kernel panic can take time, too. There is a pattern in troubleshooting similiar issues, and that narrows things down some.

•Technical Note TN2063: Understanding & Debugging Kernel Panics:

https://developer.apple.com/library/mac/technotes/tn2063/_index.html

•Resolving Kernel Panics:

http://www.thexlab.com/faqs/kernelpanics.html

Hopefully you can resolve the issue with relative simplicity.

Good luck & happy computing! 🙂

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Jan 20, 2014 1:26 PM in response to schmidt_chris

That type of panic is usually caused by a hardware fault, but any or all of the following third-party system modifications may be contributing to the problem:

CUDA

Avast

Soundflower

Logitech Control Center

Sony driver

If the panic is recurrent, I suggest you check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Reboot and test after each uninstallation.

Back up all data before making any changes.

"Avast" is perhaps the worst of the whole wretched lot of commercial "security" products for the Mac. It's worse than the imaginary "viruses" you were worried about when you installed it. Not only does it fail to protect you from any real danger, it throws false warnings, destabilizes and slows down your computer, and sometimes or always corrupts the network settings and the permissions of files in your home folder. Removing it may not repair all the damage, and neither will Disk Utility or even reinstalling OS X.

Remove "Avast" according to the developer's instructions.

If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and then follow the instructions linked above.

Reply

Answer 4

Jan 20, 2014 1:30 PM in response to schmidt_chris

My 27inch iMac (December 2012)

If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.

Reply