Rosetta Stone FLEXnet and 8111 error

Hello,


I am having quite a uniqe problem with the Rosetta Stone 5 Levels Russian and their support was unable to help me, so I thought I might try my luck here. I have purchased the new RS about two weeks ago, downloaded it, activated and it worked great. Next day, however, it asked me for the activation key again and when I did supply it, it came up with the '8111 - minor error'. The app still runs but does not allow me to access the content. After contacting the RS support and reinstalling the RS it worked again but until I turned off the computer - then again refusing the code. Another guy at RS support told me it might be a anti-virus problem, I've then disabled my anti-virus (Sophos), reinstalled RS and consequently unistalled Sophos and reinstalled RS. Stiil it only worked until the reboot. That took me to the next tier at the RS support. There I was told that it's my mac's fault and that it's somehow causing problems with the Rosetta Stone. I have tried to unintall everything from the RS, all of their files, download them again istall. Still the same story - working until the reboot. It happens that Flexnet - their little program responsible for the activation is never on my activitiy monitor. Neither when the RS is running well or after the reboot. I am out of depth here and so are the guys at their support. I would therefore like to ask if there is a way that my MacBook can be messing their software up? I never had any problems with. Or maybe some other software that I currently have installed is causing the problem?


My MacBook Pro:


Mac OS X Lion 10.7.5

2,7 GHz Intel Core i7

4 GB 1333 MHz DDR3

Intel HD Graphics 3000 384 MB



Also I know some people had the 8111 error when having problem with loop updating - the same update being downloaded and installed on and on. That is not the case for me I can download the 4.5.5 update no problem and it works until the reboot.


Hope that makes sense,

Thank you!

MacBook Pro, Mac OS X (10.7.5)

Posted on Jan 18, 2014 5:58 AM

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Rosetta Stone FLEXnet and 8111 error

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