336 Views 1 Reply Latest reply: Jan 18, 2014 10:54 AM by Linc Davis
I bought a Macbook Pro from a friend but I need to clear it and set up everything. I am trying to download the new OS software. However when I try to sign in to download the new software "Connection failed" pops up in little red letters. Why is this happening? My apple ID is correct and verified. I have no clue what to do. Help!