TS2755: If you can't send or receive messages with your iOS device

Learn about If you can't send or receive messages with your iOS device
jp8hj

Q: I have set vibration and tri tone for incoming messages but nothing happens when I receive a message

why do I not get an alert when I recive messages, Ihave fibration and i tone set

iPhone 5s, iOS 7.0.4

Posted on Jan 18, 2014 11:23 AM

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Q: I have set vibration and tri tone for incoming messages but nothing happens when I receive a message

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  • by Delgadoh,

    Delgadoh Delgadoh Jan 20, 2014 2:56 PM in response to jp8hj
    Level 4 (1,405 points)
    Jan 20, 2014 2:56 PM in response to jp8hj

    Hey jp8hj,

     

    I would first double-check and make sure that Notifications are turned on for Messages:

    Push notifications require an active Wi-Fi or cellular connection.

     

    Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. For more information, see Unable to use Apple Push Notification service (APNs).

     

    If you're not receiving notifications for a specific app, try these steps:

     

    1. Verify that the app supports notifications.
    2. After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
    3. Check Settings > Notification Center to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.

     

    from: iOS: Understanding notifications

    http://support.apple.com/kb/HT3576

     

    Have a great day,

    Delgadoh