I have version 11.1.3.8 of iTunes.
Since I installed it, when I connect the devices to iTunes (iPod, iPad, iPhones), they are not visible anymore in iTunes.
I can see they are connected to the computer (I can access them) but why don't they appear in iTunes.
Finally, if I try to go to Files / devices / synchronise, "synchronise" is not accessible.
Can you help me ?
Thank you
iPod touch (4th generation)
Have you tried http://support.apple.com/kb/ts1369
Now yes.
When I try to reinstal the apple mobile device driver (I have seen my iPod only in Mobile Devices), I navigate to
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
But "Drivers" is not available (not visible).
Thank you for support.
Kneil31 the correct link is
iOS: Device not recognized in iTunes for Windows
Your link just refers to my link
Kneil31 wrote:
Have you tried http://support.apple.com/kb/ts1369
Try:
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
boissegu wrote:
Now yes.
When I try to reinstal the apple mobile device driver (I have seen my iPod only in Mobile Devices), I navigate to
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
But "Drivers" is not available (not visible).
Thank you for support.
Thank you.
Following instructions, I removed:
iTunes
Then I checked if all removed and I cannot remove C:\Program Files\Common Files\Apple\
It says: "this action cannot be realised because the file or one of the files is open in another program". I tried to restart my computer several times, but still impossible.
Can you help ? Thank you.
Startup the computer ins Safe Mode (depress F8 key when booting). It seems you have an Apple program automatically starting during normal startup.
It worked, thank you for your solution and for your support.
Access to devices is back !
🙂😎
My devices don't appear anymore on iTunes when I connect them
