HT203528: Get help using iCloud Mail

Learn about Get help using iCloud Mail
Elephant1966

Q: My iCloud account has the wrong email address

I am trying to sign in to iCloud but my old email address is coming up. I am entering the old password that went with it but it keeps saying retry. I have changed my email on my iTunes account and can access that. Any ideas

iPad, iOS 7.0.4

Posted on Jan 18, 2014 1:40 PM

Close

Q: My iCloud account has the wrong email address

  • All replies
  • Helpful answers

  • by randers4,

    randers4 randers4 Jan 18, 2014 1:47 PM in response to Elephant1966
    Level 9 (62,891 points)
    Jan 18, 2014 1:47 PM in response to Elephant1966

    If the old ID ("email address") is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPad, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPad when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.