Transferring photos from iPhone 5 to Windows 8 laptop gives error message

Question

Transferring photos from iPhone 5 to Windows 8 laptop gives error message

Hello!

I'm having problems transferring photos and videos from my iPhone 5 to my Windows 8 laptop. The computer recognizes the phone when I connect the two devices, but after going to the "Computer" window, right-clicking "Apple iPhone" under "Portable Devices" and selecting "Import pictures and videos," I get the following message: ""No pictures or videos were found on this device."

I found an earlier thread discussing a similar problem for transferring photos from an iPhone 4S to a Windows 7 laptop, but none of the solutions suggested there (turning the phone off and then on again, unlocking the phone) works for me.

Has anyone else encountered this issue? I'd really appreciate any help or suggestions! Thanks!

iPhone 5, Windows 8

Posted on Jan 18, 2014 5:27 PM

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Answer 1

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ChrisJ4203

Level 10

230,311 points

Jan 18, 2014 5:30 PM in response to bapplesandbananas

I usually see this error reported when the iPhone connected has not been unlocked prior to being connected. Disconnect the phone from the computer. Unlock the phone with the passcode and make sure it is "awake" when you connect it to the computer. This seems to be a quirk under Windows 8.

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