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I own the latest iPod Nano, it was working before, but now it won't turn on. The screen remains black and won't turn on and when I try to plug it to my computer I get the phrase "USB device not recognized". What is going on?
iPod nano
Hi JKhair,
Thanks for visiting Apple Support Communities.
If your iPod is not turning on or being recognized by Windows, first try to reset it:
How to reset an iPod nano (7th generation)
Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
If the iPod is not working normally after you reset it, next try troubleshooting the usb connection using this article:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
If your iPod is recognized by the computer, try to restore it using the steps in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
If your iPod is still not turning on or recognized by Windows, it may need service:
How to get your iPod serviced
It's easy! Additional answers to common service questions can be found in the iPod Service FAQ.
- In North America, simply complete the online iPod service request form to receive service for your iPod or accessory. You can also schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider.
- In Europe, please schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider. Our online repair service is also available.
- In Australia, simply complete the online iPod service request form or schedule a service appointment with a local Apple Authorised Service Provider.
From:
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
Regards,
Jeremy
ipod will not turn on
