Issues with 13" Macbook Pro Retina sleeping/waking and starting up?

I am having 2 issues which are driving me insane.

1. It will not wake after the lid is closed for more than an hour or 2 and I have to hold the power button down to turn it off and startup again. - SO ANNOYING!

2. Occasionally it will not startup. It makes it to the apple logo screen with the spinning thing and just stays on that screen (I have left it overnight and nothing changed), and I am forced to hold the power button down to turn it off and startup again.

Not impressed, its been like this since day 1. Its only a month old today.

Any information would be helpful considering apple care talk to me like im an idiot, e.g. "Have you tried turning it off and on again?". I work in I.T. so i've tried most things, such as SMC reset and clearing the PRAM to no avail.

Thanks guys 🙂