Q: i am setting up my new iPhone 5s with back up from iCloud but only my expired applied is recognised. even though i put in the orig ... i am setting up my new iPhone 5s with back up from iCloud but only my expired applied is recognised. even though i put in the original correct password it is not accepted as message comes up that "your apple id or password is incorrect". I am stuck. more
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Jan 21, 2014 9:51 AM in response to jwpgby sheila_m.,Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.
