i am setting up my new iPhone 5s with back up from iCloud but only my expired applied is recognised. even though i put in the original correct password it is not accepted as message comes up that "your apple id or password is incorrect". I am stuck.

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i am setting up my new iPhone 5s with back up from iCloud but only my expired applied is recognised. even though i put in the original correct password it is not accepted as message comes up that "your apple id or password is incorrect". I am stuck.

I am setting up my new iphone 5s using a back up from icloud. Problem arises when asked for Apple id and password the second time for store purchases. It shows my old expired Apple id (my old email address). There is no option to change the id and even when I put in the correct password for the old id (used originally) it kicks me out with the message ""Your Apple ID or password is incorrect" .. this is true as my apple id is wrong but I cant change it. Anyone know what I should do. Dont have access to my old deleted email account. Thanks

Posted on Jan 19, 2014 4:44 AM

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Answer 1

sheila_m.

Community Specialist

Jan 21, 2014 9:51 AM in response to jwpg

Hello jwpg,

Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:

iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7

http://support.apple.com/kb/TS5207

iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

http://support.apple.com/kb/TS5223

Thank you for using Apple Support Communities.

Best,

Sheila M.

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