iPad & iOS7 rotation issue

Question

Level 1

0 points

iPad & iOS7 rotation issue

Hi all,

I have a issue on my iPad Mini Retina and I don't understand if it is a hardware issue or a software issue. Sometimes I see that the iPad doesn't rotate and, generally, when it happens, I see that there is an icon with a grey coloration as if it was hold (please, see to the Settings icon of the screenshot in attachment). In these cases, the only way to "re-active" the rotation is to press on the grey icon or on any other application. I suspect that the issue doesn't depend on the iPad type (I believe that the issue is also present on the iPad Air) and I believe it depends on a bug of iOS7 (7.0.4). Has anyone noticed the same problem on his iPad?

iPad mini Wi-Fi, iOS 7.0.4

Posted on Jan 19, 2014 4:14 AM

Reply

Answer 1

sheila_m.

Community Specialist

Jan 21, 2014 2:53 PM in response to nefphoto

Hello nefphoto,

Thank you for providing so much detail about the issue you are experiencing with the orientation issue you are experiencing on your iPad.

The first thing I recommend is quitting and relaunching the applications on your iPad:

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.

You can find the full article here:

iOS: Force an app to close
http://support.apple.com/kb/ht5137

If you are still seeing the same issue after quitting and relaunching the apps, I recommend restarting your iPad and then resetting if it's still not working:

Restarting your device

Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.

Press and hold the Sleep/Wake button until the Apple logo appears.

Note: Reset your device only if you are unable to restart it.

Resetting your device

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

You can find the full article here:

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

If the issue persists, the last thing I recommend is backing up and restoring your iPad:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766

iTunes: Restoring iOS software

http://support.apple.com/kb/HT1414

Thank you for using Apple Support Communities.

Best,

Sheila M.

Reply

Answer 2

nefphoto Author

Level 1

0 points

Jan 21, 2014 3:06 PM in response to sheila_m.

Hi Sheila, Thaks for tour support. I have already tried to restart all the applications with this issue. I have also tried to reset the iPad and, finally, I have also tried to restore the iPad as a new device, but the issue is always present. So I think that it is a bug of the OS or an hardware bug. I'd like to be sure that it is not an hardware bug in order to avoid to have to change the iPad.

Reply

Answer 3

Jan 21, 2014 6:06 PM in response to nefphoto

iPhone, iPad or iPod screen will not rotate, fix

http://appletoolbox.com/2013/03/iphone-ipad-or-ipod-screen-will-not-rotate-fix/http://appletoolbox.com/2013/03/iphone-ipad-or-ipod-screen-will-not-rotate-fix/

iOS Screen Does Not Rotate

http://support.apple.com/kb/ts3805http://support.apple.com/kb/ts3805

 Cheers, Tom 😉

Reply

Answer 4

Jx3me

Level 1

11 points

Jan 22, 2014 8:15 AM in response to nefphoto

I think you are right. I have had this problem since I updated but I think it comes prior to this last update. As you say, rotation gets stocked when any app crashes while in portrait mode. I haven't figured out if switching back and forward from landscape to portrait corrupts so,etching inside the app causing it to crash or is the app causing the rotation to fail.

The workaround is to close the crashed app and tap again to run it. Then lock and unlock the rotation and while unlocked use the iPad's accelerometer by turning it around to free rotation.

This worked for me. I hope works for you.

Reply

Answer 5

Jx3me

Level 1

11 points

Jan 22, 2014 8:50 AM in response to Jx3me

 Update....

The app that crashes not necessarily is the one that turns dark gray. But tapping this icon is enough to get it back to normal.

 Update 2....

I meant "rotation gets stuck"

 Update 3....

You can't edit a post made from iPad... Shame on you Apple.

Reply

Answer 6

nefphoto Author

Level 1

0 points

Jan 22, 2014 3:24 PM in response to Texas Mac Man

Hi,

obviously I know that there is a settings to block the rotation. The issue I have underlined is related to a bug that happens when the rotation is not locked by the settings.

Reply

Answer 7

nefphoto Author

Level 1

0 points

Jan 22, 2014 3:28 PM in response to Jx3me

Hi Jx3me, I agree with you. I have a feeling that the app that generates the issue not necessarily is the one that turns gray. So, Jx3me, it seems you have my same issue. Please, could you tell me on which version of iPad do you notice this issue?

Reply

Answer 8

Jx3me

Level 1

11 points

Jan 22, 2014 4:42 PM in response to nefphoto

Of course, my ipad is a retina display ipad mini 128GB Model ME856E/A with ios 7.0.4(11B554a), I bought it 3 weeks ago.

I hope some iOS update fix this problem.

Reply

Answer 9

nefphoto Author

Level 1

0 points

Jan 23, 2014 6:32 AM in response to Jx3me

Jx3me, thanks a lot for your information. I have the same issue on an iPad Mini 16GB with retina display. I don't know if there is the same issue on other models of iPads. For example, on the iPad Air I have often noticed some grey icons, but the rotation seems to work fine. In any case I hope the Apple will solve the issue with the next update.

Reply

Answer 10

sheila_m.

Community Specialist

Jan 23, 2014 1:31 PM in response to nefphoto

Hi nefphoto,

Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

All the best,

Sheila M.

Reply

Answer 11

adjustic

Level 1

0 points

Feb 2, 2014 11:07 PM in response to nefphoto

Hi. nefphoto.

i have the same issue on my iPad mini retina (7.0.4) too.

it's happend when i took 4 fingers to alternate apps or take 5 to close the apps.

sometimes it's bring the x buttom to uninstall apps. that's very surprised.

cuz i didn't want to delete it, and it's bring the app "Draking" bigger, like you try to mange position.

i thinks it's very sensitive screen.....

so, i didn't have this issue with my iPad retina (3rd gen), it's pretty okay with iOS 7

i already tried all reset and restore (iOS 7 7.0.4) but, i didn't try on 7.0.3 yet.

i hope to find something to fix this, and yes, i don't know this is hardware or software situation.

i hope this is just, buggy...

Reply

Answer 12

nefphoto Author

Level 1

0 points

Feb 3, 2014 9:04 AM in response to adjustic

Hi adjustic, it is exactly my same issue. I don't know if this issue was present also with iOS7.0.3. I hope it is a software bug. Surely, if the issue is still present after the next updatd, I will bring the iPad back to the Apple Store.

Reply

Answer 13

adjustic

Level 1

0 points

Feb 3, 2014 5:31 PM in response to nefphoto

hey nefphoto. I find a little help, just turn off auto Lock/Unlock with Smart Cover.

it will help about auto "x" apps.

but it's still have gray app issue.

and to help rotate issue is not use the lock rotate function.

hope all issue will be fix with 7.1.

Reply

Answer 14

nefphoto Author

Level 1

0 points

Feb 4, 2014 2:36 PM in response to adjustic

Thanks a lot, adjustic.

Reply

Answer 15

Feb 25, 2014 3:36 PM in response to adjustic

I am also having the same problem. I bought my ipad about a month ago.

1. Sometimes the iPad stops rotating (I guess this happens when an app crashes). It happens to me at least 3 to 5 times a day.

2. Closing an app using the 4 swipe gesture, sometimes brings about the X symbol on all my icons. Although I tried pressing the X buttton on the icon and it doesn't really delete app.

The issue still exists after updating to 7.0.6.

I'm also using an retina iPad mini 64GB with cellular ME828PP/A

Reply