HT201659: Use Restrictions in iTunes on your Mac or PC

Learn about Use Restrictions in iTunes on your Mac or PC
Emilyportillo

Q: Hi i bought an itunes card to purchase music on my iphone i got it about two weeks ago they are asking me to sign in with the two security questions in order to buy songs but i dont remember my security questions answers what do i do or how can u help me?

Hi i bought an itunes card to purchase music on my iphone they are asking me to sign in with the security questions i used but i cant remember the answers i put for them can u help me?

iPhone 4S, iOS 7.0.4

Posted on Jan 19, 2014 5:50 AM

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Q: Hi i bought an itunes card to purchase music on my iphone i got it about two weeks ago they are asking me to sign in with the two ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 19, 2014 5:51 AM in response to Emilyportillo
    Level 10 (133,984 points)
    iTunes
    Jan 19, 2014 5:51 AM in response to Emilyportillo

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use