On my previous iPhone I downloaded the free version of FileExplorer by Steven Zhang. I then paid for the full version as an in-app upgrade. However, having upgraded my phone and forgotten to back up my old itunes library when formatting my computer; I am being asked to pay again to download the full version.
Can anyone help?
iPhone 5s, iOS 7.0.4
Hey Ravencheart,
Thanks for the question. The following article may help:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009
Redownload an In-App Purchase
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type Download for free Purchase Again Consumable X Non-consumable X Non-renewing subscriptions X Auto-renewable subscriptions X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
Thanks,
Matt M.
App store wants me to pay again
