Ravenxheart
Level 1 (0 points)

Q: App store wants me to pay again

On my previous iPhone I downloaded the free version of FileExplorer by Steven Zhang.  I then paid for the full version as an in-app upgrade.  However, having upgraded my phone and forgotten to back up my old itunes library when formatting my computer; I am being asked to pay again to download the full version.

 

Can anyone help?

iPhone 5s, iOS 7.0.4

Posted on Jan 19, 2014 6:23 AM

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Ravenxheart

Q: App store wants me to pay again

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  • by matt00,

    matt00 Jan 21, 2014 12:37 PM in response to Ravenxheart
    Level 5 (4,015 points)
    Jan 21, 2014 12:37 PM in response to Ravenxheart

    Hey Ravencheart,

     

     

    Thanks for the question. The following article may help:

     

    iTunes Store: About In-App Purchases

    http://support.apple.com/kb/HT4009

     

    Redownload an In-App Purchase


    If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:

     

    TypeDownload for freePurchase Again
    Consumable X
    Non-consumableX
    Non-renewing subscriptions X
    Auto-renewable subscriptionsX

     

     

    To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.

     

    Thanks,

     

    Matt M.