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I cant get my external Apple USB SuperDrive to recognize any of my dvds?

I cant get my external Apple USB SuperDrive to recognize any of my dvds. It only recognizes installation cds. Is there something I can do or is the device faulty?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Jan 19, 2014 7:22 AM

Reply
1 reply

Jan 19, 2014 2:42 PM in response to JLegacy

Here are some troubleshooting ideas. The DVD read portion of the Superdrive may have failed. The CD uses a different reader based on what I was told by an Apple Store Genius when mine failed.


CD/DVD Drive - Troubleshooting


CD/DVD Drive - Troubleshooting (2)


If you live near an Apple Store, make a Genius Bar appointment to have the computer and Superdrive tested. Supposedly there is no charge for testing.


Genius Bar Reservation

I cant get my external Apple USB SuperDrive to recognize any of my dvds?

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