6 Replies Latest reply: Jan 21, 2014 6:54 PM by Melophage
tutim Level 1 Level 1 (0 points)

Hi!

 

I got a grey screen today, I restarted with safe mode and got the following error message report, can someone please help me decypher the problem?

 

Thank you!

 

Mey

 

Interval Since Last Panic Report:  2373038 sec

Panics Since Last Report:          1

Anonymous UUID:                    9080A6B4-AA64-4864-950C-85B1B18E9A1F

 

Sun Jan 19 15:50:49 2014

Panic(CPU 4): Unresponsive processor, TLB state:0

RAX: 0x0000000000000000, RBX: 0xffffff800087a220, RCX: 0xffffff800cc65620, RDX: 0x0000001d00000000

RSP: 0xffffff805a67be70, RBP: 0xffffff805a67bea0, RSI: 0x0000001db495a775, RDI: 0xffffff800087a260

R8:  0x0000000000000000, R9:  0x00000000000003ac, R10: 0x0000000000000000, R11: 0xffffff7f810770e2

R12: 0xffffff800087a260, R13: 0xffffff800087fc94, R14: 0xffffff800cc65650, R15: 0xffffff805a616070

RFL: 0x0000000000000006, RIP: 0xffffff80002c4e86, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 4), Frame : Return Address

0xffffff805a67bcf0 : 0xffffff80002d76f6

0xffffff805a67bd20 : 0xffffff80002d0322

0xffffff805a67bd70 : 0xffffff80002e4243

0xffffff805a67bea0 : 0xffffff800027e2dd

0xffffff805a67bed0 : 0xffffff8000286a12

0xffffff805a67bf20 : 0xffffff80002c45c0

0xffffff805a67bf50 : 0xffffff80002d775c

0xffffff805a67bf80 : 0xffffff80002d0322

0xffffff805a67bfd0 : 0xffffff80002e40d2

0xffffff80600d2910 : 0xffffff7f808be2e7

0xffffff80600d2940 : 0xffffff7f808740ce

0xffffff80600d2a20 : 0xffffff7f80878df2

0xffffff80600d2a40 : 0xffffff7f80878ee9

0xffffff80600d2a90 : 0xffffff7f808532a0

0xffffff80600d2ac0 : 0xffffff7f8082213f

0xffffff80600d2b00 : 0xffffff7f80822192

0xffffff80600d2b20 : 0xffffff7f8082409b

0xffffff80600d2b90 : 0xffffff7f80826f93

0xffffff80600d2bb0 : 0xffffff7f8082713c

0xffffff80600d2be0 : 0xffffff8000552e3c

0xffffff80600d2c60 : 0xffffff80005537e6

0xffffff80600d2db0 : 0xffffff80002ba1c4

0xffffff80600d3e50 : 0xffffff8000205536

0xffffff80600d3e80 : 0xffffff80002029eb

0xffffff80600d3ef0 : 0xffffff8000274176

0xffffff80600d3f60 : 0xffffff80002c3095

0xffffff80600d3fa0 : 0xffffff80002e4894

      Kernel Extensions in backtrace (with dependencies):

         com.apple.ATIRadeonX3000(6.3.6)@0xffffff7f8084d000->0xffffff7f80ae5fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80800000

            dependency: com.apple.iokit.IONDRVSupport(2.2)@0xffffff7f8083f000

            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f80817000

         com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f80817000->0xffffff7f8083efff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80800000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

10K549

 

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun  7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

 

System uptime in nanoseconds: 48536520903

unloaded kexts:

(none)

loaded kexts:

com.globaldelight.driver.BoomDevice          1.1

com.apple.driver.AppleTyMCEDriver          1.0.2d2 - last loaded 35645142429

com.apple.driver.AGPM          100.12.31

com.apple.driver.IOBluetoothA2DPAudioDriver          2.4.5f3

com.apple.filesystems.autofs          2.1.0

com.apple.driver.IOBluetoothBNEPDriver          2.4.5f3

com.apple.driver.AppleHWSensor          1.9.3d0

com.apple.driver.AppleMikeyHIDDriver          1.2.0

com.apple.driver.AppleHDA          2.0.5f14

com.apple.driver.AppleMikeyDriver          2.0.5f14

com.apple.driver.AppleUpstreamUserClient          3.5.7

com.apple.driver.AppleMCCSControl          1.0.20

com.apple.driver.AudioAUUC          1.57

com.apple.kext.ATIFramebuffer          6.3.6

com.apple.driver.AppleIntelHDGraphics          6.3.6

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.1.6

com.apple.driver.AppleIntelPenrynProfile          17

com.apple.driver.AppleIntelNehalemProfile          11

com.apple.driver.AppleIntelMeromProfile          19

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1

com.apple.driver.AppleLPC          1.5.1

com.apple.driver.AppleGraphicsControl          2.10.6

com.apple.driver.AppleBacklight          170.0.46

com.apple.kext.AppleSMCLMU          1.5.2d10

com.apple.ATIRadeonX3000          6.3.6

com.apple.driver.AppleIntelSNBGraphicsFB          6.3.6

com.apple.driver.SMCMotionSensor          3.0.1d2

com.apple.driver.AppleUSBTCButtons          201.6

com.apple.driver.AppleUSBTCKeyEventDriver          201.6

com.apple.driver.AppleUSBTCKeyboard          201.6

com.apple.driver.AppleIRController          303.8

com.apple.iokit.SCSITaskUserClient          2.6.8

com.apple.BootCache          31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.iokit.IOAHCIBlockStorage          1.6.4

com.apple.driver.AppleEFINVRAM          1.4.0

com.apple.driver.AppleUSBHub          4.2.4

com.apple.driver.AppleFWOHCI          4.7.3

com.apple.driver.AirPort.Brcm4331          433.11.5

com.apple.driver.AppleSDXC          1.0.3

com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8

com.apple.driver.AppleSmartBatteryManager          160.0.0

com.apple.driver.AppleAHCIPort          2.1.7

com.apple.driver.AppleUSBEHCI          4.2.4

com.apple.driver.AppleUSBUHCI          4.2.0

com.apple.driver.AppleACPIButtons          1.3.6

com.apple.driver.AppleRTC          1.3.1

com.apple.driver.AppleHPET          1.5

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.3.6

com.apple.driver.AppleAPIC          1.4

com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0

com.apple.security.sandbox          1

com.apple.security.quarantine          0

com.apple.nke.applicationfirewall          2.1.12

com.apple.driver.AppleIntelCPUPowerManagement          142.6.0

com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14

com.apple.driver.AppleProfileReadCounterAction          17

com.apple.driver.DspFuncLib          2.0.5f14

com.apple.driver.AppleProfileTimestampAction          10

com.apple.driver.AppleProfileThreadInfoAction          14

com.apple.driver.AppleProfileRegisterStateAction          10

com.apple.driver.AppleProfileKEventAction          10

com.apple.driver.AppleProfileCallstackAction          20

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOFireWireIP          2.0.3

com.apple.iokit.IOSurface          74.2

com.apple.iokit.IOBluetoothSerialManager          2.4.5f3

com.apple.iokit.IOSerialFamily          10.0.3

com.apple.iokit.IOAudioFamily          1.8.3fc2

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.0.5f14

com.apple.iokit.IOHDAFamily          2.0.5f14

com.apple.iokit.AppleProfileFamily          41

com.apple.driver.IOPlatformPluginFamily          4.7.0a1

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleBacklightExpert          1.0.1

com.apple.iokit.IONDRVSupport          2.2

com.apple.driver.AppleThunderboltEDMSink          1.1.1

com.apple.driver.AppleThunderboltEDMSource          1.1.1

com.apple.kext.ATI6000Controller          6.3.6

com.apple.kext.ATISupport          6.3.6

com.apple.iokit.IOGraphicsFamily          2.2

com.apple.driver.AppleSMC          3.1.0d5

com.apple.driver.AppleThunderboltDPOutAdapter          1.3.2

com.apple.driver.AppleThunderboltDPInAdapter          1.3.2

com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2

com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6

com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3

com.apple.iokit.IOBluetoothFamily          2.4.5f3

com.apple.driver.AppleUSBMultitouch          207.7

com.apple.iokit.IOUSBHIDDriver          4.2.0

com.apple.driver.AppleUSBMergeNub          4.2.4

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.6

com.apple.iokit.IOCDStorageFamily          1.6.1

com.apple.driver.XsanFilter          402.1

com.apple.driver.AppleFileSystemDriver          2.0

com.apple.iokit.IOAHCISerialATAPI          1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8

com.apple.driver.AppleThunderboltNHI          1.2.6

com.apple.iokit.IOThunderboltFamily          1.4.9

com.apple.iokit.IOUSBUserClient          4.2.4

com.apple.iokit.IOFireWireFamily          4.2.6

com.apple.iokit.IO80211Family          320.1

com.apple.iokit.IONetworkingFamily          1.10

com.apple.iokit.IOAHCIFamily          2.0.6

com.apple.iokit.IOUSBFamily          4.2.4

com.apple.driver.AppleEFIRuntime          1.4.0

com.apple.iokit.IOHIDFamily          1.6.6

com.apple.iokit.IOSMBusFamily          1.1

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          6

com.apple.driver.DiskImages          289.1

com.apple.iokit.IOStorageFamily          1.6.3

com.apple.driver.AppleACPIPlatform          1.3.6

com.apple.iokit.IOPCIFamily          2.6.5

com.apple.iokit.IOACPIFamily          1.3.0

panic(cpu 0 caller 0xffffff80002251fb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x10, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-1504.15.3/osfmk/x86_64/pmap.c:2741

Backtrace (CPU 0), Frame : Return Address

0xffffff80601d2ab0 : 0xffffff8000204d15

0xffffff80601d2bb0 : 0xffffff80002251fb

0xffffff80601d2c20 : 0xffffff800022691f

0xffffff80601d2ca0 : 0xffffff800021b545

0xffffff80601d2d10 : 0xffffff80002184b1

0xffffff80601d2e10 : 0xffffff80002188b3

0xffffff80601d2e40 : 0xffffff8000215883

0xffffff80601d2e70 : 0xffffff8000205dc9

0xffffff80601d2e90 : 0xffffff800027bcba

0xffffff80601d2eb0 : 0xffffff800050ec9f

0xffffff80601d2ed0 : 0xffffff7f80ae79f4

0xffffff80601d3000 : 0xffffff7f80ae8e8d

0xffffff80601d30a0 : 0xffffff7f80ae93a0

0xffffff80601d3530 : 0xffffff800032080e

0xffffff80601d3590 : 0xffffff80003220c6

0xffffff80601d36a0 : 0xffffff80004337a5

0xffffff80601d3720 : 0xffffff800023eabc

0xffffff80601d3780 : 0xffffff8000239733

0xffffff80601d3830 : 0xffffff80002397c6

0xffffff80601d3880 : 0xffffff800047a614

0xffffff80601d3ab0 : 0xffffff800047b154

0xffffff80601d3f40 : 0xffffff80004e8168

0xffffff80601d3fa0 : 0xffffff80002e4874

      Kernel Extensions in backtrace (with dependencies):

         com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0.0d1)@0xffffff7f80ae 6000->0xffffff7f80aeafff

 

BSD process name corresponding to current thread: launchd

Model: MacBookPro8,2, BootROM MBP81.0047.B04, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f1

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 0 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK7559GSXF, 698.64 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3

USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0245, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 6

USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3


MacBook Pro
  • Melophage Level 5 Level 5 (7,130 points)

    Mey,

     

    the “unresponsive processor” panic could indicate a hardware problem. Is your MacBook Pro an Early 2011 model, or a Late 2011 model? The way to investigate this depends upon which of these models you have.

  • tutim Level 1 Level 1 (0 points)

    Thanks Melophage! It is an earlier 2011 model....

  • Melophage Level 5 Level 5 (7,130 points)

    Mey,

     

    you’ll need the grey Applications Install DVD that originally came in the box with your Early 2011 MacBook Pro. You’ll need to restart with that grey DVD in your SuperDrive and with you holding down the D key during start up; that will start the Apple Hardware Test on that DVD. From there, run its extended test; it should take about 30 minutes or so to finish. If it has errors to report, write down (and include in your reply) the exact error codes that it reports. Even if we can’t determine what those error codes represent, Apple can — and if this is the case, make an appointment at your closest Apple store to more fully diagnose your MacBook Pro, and bring along the written-down error codes that the Apple Hardware Test reported.

  • tutim Level 1 Level 1 (0 points)

    Hi Melophage.

     

    It took me a while to find the DVD...

     

    I conducted the hardware test, but it reported NO errors / problems.

     

    What should I do next?

     

    Thanks

     

    Mey

  • tutim Level 1 Level 1 (0 points)

    Another thing -

     

    I just restarted my laptop regularily. I opened photoshop and it crashed - I got blue screen, then thin streaks across the screen, and then the screen display was offset.

     

    I rebooted again in safe mode.

     

    Not sure what to do next.

  • Melophage Level 5 Level 5 (7,130 points)

    tutim,

     

    your MacBook Pro might be experiencing one of the symptoms described in this large discussion; unlike the problem with the 15-inch Mid 2010 MacBook Pro’s discrete GPU, Apple has not acknowledged the problem described in that discussion. As a result, you might need a logic board replacement to solve this problem, and unfortunately logic boards are expensive. You’ll probably need to go to your nearest Apple store or qualified service facility for an appropriate diagnostic test to confirm the problem — the Apple Hardware Test on the grey DVD is not as complete as the ones available there.