Grey Screen - decypher error message

Question

Hi!I got a grey screen today, I restarted with safe mode and got the following error message report, can someone please help me decypher the problem?Thank you!MeyInterval Since Last Panic Report:  2373038 secPanics Since Last Report:          1Anonymous UUID:                    9080A6B4-AA64-4864-950C-85B1B18E9A1FSun Jan 19 15:50:49 2014Panic(CPU 4): Unresponsive processor, TLB state:0RAX: 0x0000000000000000, RBX: 0xffffff800087a220, RCX: 0xffffff800cc65620, RDX: 0x0000001d00000000RSP: 0xffffff805a67be70, RBP: 0xffffff805a67bea0, RSI: 0x0000001db495a775, RDI: 0xffffff800087a260R8:  0x0000000000000000, R9:  0x00000000000003ac, R10: 0x0000000000000000, R11: 0xffffff7f810770e2R12: 0xffffff800087a260, R13: 0xffffff800087fc94, R14: 0xffffff800cc65650, R15: 0xffffff805a616070RFL: 0x0000000000000006, RIP: 0xffffff80002c4e86, CS:  0x0000000000000008, SS:  0x0000000000000010Backtrace (CPU 4), Frame : Return Address0xffffff805a67bcf0 : 0xffffff80002d76f6 0xffffff805a67bd20 : 0xffffff80002d0322 0xffffff805a67bd70 : 0xffffff80002e4243 0xffffff805a67bea0 : 0xffffff800027e2dd 0xffffff805a67bed0 : 0xffffff8000286a12 0xffffff805a67bf20 : 0xffffff80002c45c0 0xffffff805a67bf50 : 0xffffff80002d775c 0xffffff805a67bf80 : 0xffffff80002d0322 0xffffff805a67bfd0 : 0xffffff80002e40d2 0xffffff80600d2910 : 0xffffff7f808be2e7 0xffffff80600d2940 : 0xffffff7f808740ce 0xffffff80600d2a20 : 0xffffff7f80878df2 0xffffff80600d2a40 : 0xffffff7f80878ee9 0xffffff80600d2a90 : 0xffffff7f808532a0 0xffffff80600d2ac0 : 0xffffff7f8082213f 0xffffff80600d2b00 : 0xffffff7f80822192 0xffffff80600d2b20 : 0xffffff7f8082409b 0xffffff80600d2b90 : 0xffffff7f80826f93 0xffffff80600d2bb0 : 0xffffff7f8082713c 0xffffff80600d2be0 : 0xffffff8000552e3c 0xffffff80600d2c60 : 0xffffff80005537e6 0xffffff80600d2db0 : 0xffffff80002ba1c4 0xffffff80600d3e50 : 0xffffff8000205536 0xffffff80600d3e80 : 0xffffff80002029eb 0xffffff80600d3ef0 : 0xffffff8000274176 0xffffff80600d3f60 : 0xffffff80002c3095 0xffffff80600d3fa0 : 0xffffff80002e4894       Kernel Extensions in backtrace (with dependencies):         com.apple.ATIRadeonX3000(6.3.6)@0xffffff7f8084d000-&gt;0xffffff7f80ae5fff            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80800000            dependency: com.apple.iokit.IONDRVSupport(2.2)@0xffffff7f8083f000            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f80817000         com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f80817000-&gt;0xffffff7f8083efff            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80800000BSD process name corresponding to current thread: WindowServerMac OS version:10K549Kernel version:Darwin Kernel Version 10.8.0: Tue Jun  7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64System model name: MacBookPro8,2 (Mac-94245A3940C91C80)System uptime in nanoseconds: 48536520903unloaded kexts:(none)loaded kexts:com.globaldelight.driver.BoomDevice          1.1com.apple.driver.AppleTyMCEDriver          1.0.2d2 - last loaded 35645142429com.apple.driver.AGPM          100.12.31com.apple.driver.IOBluetoothA2DPAudioDriver          2.4.5f3com.apple.filesystems.autofs          2.1.0com.apple.driver.IOBluetoothBNEPDriver          2.4.5f3com.apple.driver.AppleHWSensor          1.9.3d0com.apple.driver.AppleMikeyHIDDriver          1.2.0com.apple.driver.AppleHDA          2.0.5f14com.apple.driver.AppleMikeyDriver          2.0.5f14com.apple.driver.AppleUpstreamUserClient          3.5.7com.apple.driver.AppleMCCSControl          1.0.20com.apple.driver.AudioAUUC          1.57com.apple.kext.ATIFramebuffer          6.3.6com.apple.driver.AppleIntelHDGraphics          6.3.6com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AudioIPCDriver          1.1.6com.apple.driver.AppleIntelPenrynProfile          17com.apple.driver.AppleIntelNehalemProfile          11com.apple.driver.AppleIntelMeromProfile          19com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1com.apple.driver.AppleLPC          1.5.1com.apple.driver.AppleGraphicsControl          2.10.6com.apple.driver.AppleBacklight          170.0.46com.apple.kext.AppleSMCLMU          1.5.2d10com.apple.ATIRadeonX3000          6.3.6com.apple.driver.AppleIntelSNBGraphicsFB          6.3.6com.apple.driver.SMCMotionSensor          3.0.1d2com.apple.driver.AppleUSBTCButtons          201.6com.apple.driver.AppleUSBTCKeyEventDriver          201.6com.apple.driver.AppleUSBTCKeyboard          201.6com.apple.driver.AppleIRController          303.8com.apple.iokit.SCSITaskUserClient          2.6.8com.apple.BootCache          31.1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.iokit.IOAHCIBlockStorage          1.6.4com.apple.driver.AppleEFINVRAM          1.4.0com.apple.driver.AppleUSBHub          4.2.4com.apple.driver.AppleFWOHCI          4.7.3com.apple.driver.AirPort.Brcm4331          433.11.5com.apple.driver.AppleSDXC          1.0.3com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8com.apple.driver.AppleSmartBatteryManager          160.0.0com.apple.driver.AppleAHCIPort          2.1.7com.apple.driver.AppleUSBEHCI          4.2.4com.apple.driver.AppleUSBUHCI          4.2.0com.apple.driver.AppleACPIButtons          1.3.6com.apple.driver.AppleRTC          1.3.1com.apple.driver.AppleHPET          1.5com.apple.driver.AppleSMBIOS          1.7com.apple.driver.AppleACPIEC          1.3.6com.apple.driver.AppleAPIC          1.4com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0com.apple.security.sandbox          1com.apple.security.quarantine          0com.apple.nke.applicationfirewall          2.1.12com.apple.driver.AppleIntelCPUPowerManagement          142.6.0com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14com.apple.driver.AppleProfileReadCounterAction          17com.apple.driver.DspFuncLib          2.0.5f14com.apple.driver.AppleProfileTimestampAction          10com.apple.driver.AppleProfileThreadInfoAction          14com.apple.driver.AppleProfileRegisterStateAction          10com.apple.driver.AppleProfileKEventAction          10com.apple.driver.AppleProfileCallstackAction          20com.apple.driver.AppleSMBusController          1.0.10d0com.apple.iokit.IOFireWireIP          2.0.3com.apple.iokit.IOSurface          74.2com.apple.iokit.IOBluetoothSerialManager          2.4.5f3com.apple.iokit.IOSerialFamily          10.0.3com.apple.iokit.IOAudioFamily          1.8.3fc2com.apple.kext.OSvKernDSPLib          1.3com.apple.driver.AppleHDAController          2.0.5f14com.apple.iokit.IOHDAFamily          2.0.5f14com.apple.iokit.AppleProfileFamily          41com.apple.driver.IOPlatformPluginFamily          4.7.0a1com.apple.driver.AppleSMBusPCI          1.0.10d0com.apple.driver.AppleBacklightExpert          1.0.1com.apple.iokit.IONDRVSupport          2.2com.apple.driver.AppleThunderboltEDMSink          1.1.1com.apple.driver.AppleThunderboltEDMSource          1.1.1com.apple.kext.ATI6000Controller          6.3.6com.apple.kext.ATISupport          6.3.6com.apple.iokit.IOGraphicsFamily          2.2com.apple.driver.AppleSMC          3.1.0d5com.apple.driver.AppleThunderboltDPOutAdapter          1.3.2com.apple.driver.AppleThunderboltDPInAdapter          1.3.2com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3com.apple.iokit.IOBluetoothFamily          2.4.5f3com.apple.driver.AppleUSBMultitouch          207.7com.apple.iokit.IOUSBHIDDriver          4.2.0com.apple.driver.AppleUSBMergeNub          4.2.4com.apple.driver.AppleUSBComposite          3.9.0com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8com.apple.iokit.IOBDStorageFamily          1.6com.apple.iokit.IODVDStorageFamily          1.6com.apple.iokit.IOCDStorageFamily          1.6.1com.apple.driver.XsanFilter          402.1com.apple.driver.AppleFileSystemDriver          2.0com.apple.iokit.IOAHCISerialATAPI          1.2.6com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8com.apple.driver.AppleThunderboltNHI          1.2.6com.apple.iokit.IOThunderboltFamily          1.4.9com.apple.iokit.IOUSBUserClient          4.2.4com.apple.iokit.IOFireWireFamily          4.2.6com.apple.iokit.IO80211Family          320.1com.apple.iokit.IONetworkingFamily          1.10com.apple.iokit.IOAHCIFamily          2.0.6com.apple.iokit.IOUSBFamily          4.2.4com.apple.driver.AppleEFIRuntime          1.4.0com.apple.iokit.IOHIDFamily          1.6.6com.apple.iokit.IOSMBusFamily          1.1com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          6com.apple.driver.DiskImages          289.1com.apple.iokit.IOStorageFamily          1.6.3com.apple.driver.AppleACPIPlatform          1.3.6com.apple.iokit.IOPCIFamily          2.6.5com.apple.iokit.IOACPIFamily          1.3.0panic(cpu 0 caller 0xffffff80002251fb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x10, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-1504.15.3/osfmk/x86_64/pmap.c:2741Backtrace (CPU 0), Frame : Return Address0xffffff80601d2ab0 : 0xffffff8000204d15 0xffffff80601d2bb0 : 0xffffff80002251fb 0xffffff80601d2c20 : 0xffffff800022691f 0xffffff80601d2ca0 : 0xffffff800021b545 0xffffff80601d2d10 : 0xffffff80002184b1 0xffffff80601d2e10 : 0xffffff80002188b3 0xffffff80601d2e40 : 0xffffff8000215883 0xffffff80601d2e70 : 0xffffff8000205dc9 0xffffff80601d2e90 : 0xffffff800027bcba 0xffffff80601d2eb0 : 0xffffff800050ec9f 0xffffff80601d2ed0 : 0xffffff7f80ae79f4 0xffffff80601d3000 : 0xffffff7f80ae8e8d 0xffffff80601d30a0 : 0xffffff7f80ae93a0 0xffffff80601d3530 : 0xffffff800032080e 0xffffff80601d3590 : 0xffffff80003220c6 0xffffff80601d36a0 : 0xffffff80004337a5 0xffffff80601d3720 : 0xffffff800023eabc 0xffffff80601d3780 : 0xffffff8000239733 0xffffff80601d3830 : 0xffffff80002397c6 0xffffff80601d3880 : 0xffffff800047a614 0xffffff80601d3ab0 : 0xffffff800047b154 0xffffff80601d3f40 : 0xffffff80004e8168 0xffffff80601d3fa0 : 0xffffff80002e4874       Kernel Extensions in backtrace (with dependencies):         com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0.0d1)@0xffffff7f80ae 6000-&gt;0xffffff7f80aeafffBSD process name corresponding to current thread: launchdModel: MacBookPro8,2, BootROM MBP81.0047.B04, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f1Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MBGraphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MBMemory Module: global_nameAirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 0 incoming serial portsNetwork Service: AirPort, AirPort, en1Serial ATA Device: TOSHIBA MK7559GSXF, 698.64 GBSerial ATA Device: MATSHITADVD-R   UJ-8A8USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0245, 0xfa120000 / 5USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 6USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3

Melophage · Answer

Mey,the “unresponsive processor” panic could indicate a hardware problem. Is your MacBook Pro an Early 2011 model, or a Late 2011 model? The way to investigate this depends upon which of these models you have.

tutim · Answer

Thanks Melophage! It is an earlier 2011 model....

Melophage · Answer

Mey,you’ll need the grey Applications Install DVD that originally came in the box with your Early 2011 MacBook Pro. You’ll need to restart with that grey DVD in your SuperDrive and with you holding down the D key during start up; that will start the Apple Hardware Test on that DVD. From there, run its extended test; it should take about 30 minutes or so to finish. If it has errors to report, write down (and include in your reply) the exact error codes that it reports. Even if we can’t determine what those error codes represent, Apple can — and if this is the case, make an appointment at your closest Apple store to more fully diagnose your MacBook Pro, and bring along the written-down error codes that the Apple Hardware Test reported.

tutim · Answer

Hi Melophage.It took me a while to find the DVD...I conducted the hardware test, but it reported NO errors / problems.What should I do next?ThanksMey

tutim · Answer

Another thing - I just restarted my laptop regularily. I opened photoshop and it crashed - I got blue screen, then thin streaks across the screen, and then the screen display was offset.I rebooted again in safe mode. Not sure what to do next.

Melophage · Answer

tutim,your MacBook Pro might be experiencing one of the symptoms described in this large discussion; unlike the problem with the 15-inch Mid 2010 MacBook Pro’s discrete GPU, Apple has not acknowledged the problem described in that discussion. As a result, you might need a logic board replacement to solve this problem, and unfortunately logic boards are expensive. You’ll probably need to go to your nearest Apple store or qualified service facility for an appropriate diagnostic test to confirm the problem — the Apple Hardware Test on the grey DVD is not as complete as the ones available there.