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User profile for user: Mepper4
Mepper4 Author
User level: Level 1
0 points

My iPod is conneted to the Internet but it tells me it is not connected when I try to use an app that uses Internet

All the other Apple Prouducts we have work on the Wifi ...but on my 4th generation Ipod it does not. I connect to the internet but when I try to use anything that uses the wifi it does not work it says there is no internet connection. The ip adress on the wifi network is 169.254.1.2 and apperntly if i change that it will work but how do i change it. P.s i have spent hours online with tech support and they have tried everything i have even erased my entire ipod and tried to start over but it never worked. HELP ME PLEASE

iPod touch, iOS 6.1.5, Fairly New

Posted on Jan 19, 2014 11:00 AM

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User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Jan 19, 2014 11:07 AM in response to Mepper4

Does the iOS device connect to other networks?

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.


If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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My iPod is conneted to the Internet but it tells me it is not connected when I try to use an app that uses Internet

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