HT201328: How to unlock your iPhone

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vla1999
Level 1 (0 points)

Q: My Iphone is disabled.  It says to connect to Itunes but I don't know my email password

My phone is displaying a message that says " Iphone is disabled

                                                                    connect to Itunes"

 

How do I connect to Itunes and re-enable my phone if I can't get into the phone.

iPhone 4S, iOS 7.0.1

Posted on Jan 19, 2014 12:06 PM

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vla1999

Q: My Iphone is disabled.  It says to connect to Itunes but I don't know my email password

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  • by AnaMusic,

    AnaMusic AnaMusic Jan 19, 2014 12:07 PM in response to vla1999
    Level 9 (57,248 points)
    Jan 19, 2014 12:07 PM in response to vla1999

    See Here  >  http://support.apple.com/kb/HT1808

     

    You may need to try this More than Once...  Be sure to Follow ALL the Steps...

     

    Take your time... Pay particular attention to Steps 3 and 4.

     

    Some users have reported as many as 8 or 9 attempts were necessary before success.

     

    If the issue persists...

     

    Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

     

    Be sure to make an appointment first...

  • by Allan Sampson,

    Allan Sampson Allan Sampson Jan 19, 2014 12:07 PM in response to vla1999
    Level 10 (123,464 points)
    Jan 19, 2014 12:07 PM in response to vla1999

    How did the iPhone become disabled?

     

    http://support.apple.com/kb/ht1212

  • by TeeKnows,

    TeeKnows TeeKnows Jan 19, 2014 12:10 PM in response to vla1999
    Level 3 (815 points)
    Jan 19, 2014 12:10 PM in response to vla1999

    Your device seems to be disabled because the passcode was entered too many times incorrectly.  The only way to resolve this is to put it into recovery mode and restore the phone.  Hopefully you have a backup or you will have to set it up as new.  If you have forgotten the password to your Apple ID, visit appleID.apple.com and request a password reset by clicking "forgot password".  To put your device into recovery mode....connect your cable to a computer that has iTunes installed.  Pull up iTunes.  Turn your phone completely off.  Press and hold the HOME button while connecting the cable to the phone and do not release the button until the iTunes graphic appears.