We are not Apple support employees. We are just other iPad users volunteering our time to help others here with technical problems.
If you chatted with someone in Apple Support yesterday, did they give you a means by which you could contact them if you needed more help? Did they give you an email address? Did you have an online chat?
Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
Troubleshooting FaceTime and iMessage activation
iOS: FaceTime is 'Unable to verify email because it is in use'
Using FaceTime and iMessage behind a firewall
iOS: About Messages
Set up iMessage
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
Set Up Alert Sounds
Extra FaceTime IDs
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
Setting Up Multiple iOS Devices for iMessage and Facetime
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
FaceTime, Game Center, Messages: Troubleshooting sign in issues
Unable to use FaceTime and iMessage with my apple ID
How to Block Someone on FaceTime
My Facetime Doesn't Ring
How to watch FaceTime calls on the big screen with Apple TV
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
How to Receive SMS Messages on an iPad
You can check the status of the FaceTime/iMessage servers at this link.