My new 2013 27 inch iMac restarts 3 or 4 times a day. Any ideas of what's wrong?

Question

My new 2013 27 inch iMac restarts 3 or 4 times a day. Any ideas of what's wrong?

This is the crash report:

Anonymous UUID: 82051E3F-93EE-993F-35B4-26DCDDF413F6

Sun Jan 19 16:53:50 2014

panic(cpu 0 caller 0xffffff80162dc19e): Kernel trap at 0xffffff80162365ba, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000000328c0456, CR3: 0x0000000017154002, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff80382556d0, RDX: 0x0000000000000072

RSP: 0xffffff81e9ddb830, RBP: 0xffffff81e9ddb8b0, RSI: 0x00000000328c0456, RDI: 0xffffff8037c0ab48

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000ffffffff, R11: 0xffffff8016889ce8

R12: 0xffffff80382556d0, R13: 0xffffff8037c0ab20, R14: 0x00000072dd40737f, R15: 0xffffff8037c0ab48

RFL: 0x0000000000010046, RIP: 0xffffff80162365ba, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000000328c0456, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81e9ddb4c0 : 0xffffff8016222f69

0xffffff81e9ddb540 : 0xffffff80162dc19e

0xffffff81e9ddb710 : 0xffffff80162f3606

0xffffff81e9ddb730 : 0xffffff80162365ba

0xffffff81e9ddb8b0 : 0xffffff8016235d4c

0xffffff81e9ddb8f0 : 0xffffff801622d17e

0xffffff81e9ddb920 : 0xffffff8016684ba4

0xffffff81e9ddb950 : 0xffffff80166ac8a2

0xffffff81e9ddb980 : 0xffffff80166ad045

0xffffff81e9ddb9b0 : 0xffffff7f977520eb

0xffffff81e9ddb9e0 : 0xffffff7f97758839

0xffffff81e9ddba10 : 0xffffff7f967f456a

0xffffff81e9ddba90 : 0xffffff801640cb1c

0xffffff81e9ddbae0 : 0xffffff80163fd7a0

0xffffff81e9ddbb60 : 0xffffff8016400855

0xffffff81e9ddbbb0 : 0xffffff8016406b5e

0xffffff81e9ddbca0 : 0xffffff8016403627

0xffffff81e9ddbd40 : 0xffffff8016405ffe

0xffffff81e9ddbd90 : 0xffffff801658232f

0xffffff81e9ddbdc0 : 0xffffff8016576a10

0xffffff81e9ddbe70 : 0xffffff80163fa016

0xffffff81e9ddbea0 : 0xffffff80163e46b3

0xffffff81e9ddbed0 : 0xffffff80163dda6a

0xffffff81e9ddbf40 : 0xffffff80163e4657

0xffffff81e9ddbf50 : 0xffffff801663de23

0xffffff81e9ddbfb0 : 0xffffff80162f3e06

Kernel Extensions in backtrace:

com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000->0xffffff7f9680cfff

com.apple.iokit.IOAHCIBlockStorage(2.4)[DE2724CF-D751-3AFF-AF39-7DB381393835]@0 xffffff7f97750000->0xffffff7f97766fff

dependency: com.apple.iokit.IOAHCIFamily(2.6.0)[EBAE52B6-A74C-39C9-8845-3F737C85DA9F]@0xfff fff7f9772a000

dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000

BSD process name corresponding to current thread: launchd

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000016000000

Kernel text base: 0xffffff8016200000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 493338313436

last loaded kext at 387251786855: com.apple.iokit.SCSITaskUserClient 3.6.0 (addr 0xffffff7f987ac000, size 36864)

last unloaded kext at 189058295526: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f986b0000, size 8192)

loaded kexts:

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.AppleUSBCDC 4.2.1b2

com.apple.filesystems.msdosfs 1.9

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 100.14.11

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.1.8

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics 8.1.8

com.apple.driver.AppleLPC 1.7.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelFramebufferAzul 8.1.8

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AirPort.Brcm4360 800.21.45

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 23.10

iMac (27-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 19, 2014 5:17 PM

Reply

Answer 1

rkaufmann87

Level 10

148,546 points

Jan 19, 2014 5:34 PM in response to carlosfromgreensboro

I suspect you have a RAM issue, if you installed the RAM yourself then it's probably failed RAM, incorrect RAM or RAM that is not seated.

Reply

Answer 2

Tarkan

Level 1

4 points

Feb 18, 2014 3:10 PM in response to rkaufmann87

Hi - I have the same issue and my RAM is original from Apple... Did you end up resolving the issue? Thanks.

Reply

Answer 3

Feb 25, 2014 4:54 PM in response to carlosfromgreensboro

I am having the same issue - this is also the second one they have sent me. I ordered direct from the Apple website.

I am a PC now I guess that's why they don't run those commericals anymore.

They crash too.

Reply

Answer 4

Allan Jones

Level 9

78,854 points

Apr 27, 2014 10:49 AM in response to Tarkan

Tarkan, Sailagain, and kerbmac,

"Exact same problem" seldom proves to be the issue here. Example: kerbmac has installed some Symantec product--they are poison to Macs.

Each of you please start a new thread. It is terribly difficult to help more than one person per thread when complex issues are involved. It dilutes the help due the orignal poster, and "tag-ons" are often ignored by helpers here. Be sure to post your details in the new threads.

This also is often better than posting crash logs, at least early in the process: Please download and install this free utility:

http://www.etresoft.com/etrecheck

It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.

Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.

Starting your own thread is the best way to get the targeted help you need. Thank you.

Reply

Answer 5

baltwo

Level 9

62,386 points

Apr 27, 2014 4:50 PM in response to carlosfromgreensboro

Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See

OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Reply