Q: i just got the 7.0.3 upgrade and my phone is locked on a black screen with a blue itunes circle and the end of a usb cord on it. i assumed this meant sync with itunes which i tried and pressed reset and itunes says theres an error how do i fix this

my iphone is locked and i cant get itunes to connect with it. how do i fix it or do i need to take it to at&t. this all started with getting the new upgrade.

iPhone 4, iOS 7.0.4

Posted on Jan 19, 2014 8:44 PM

I have this question too

Q: i just got the 7.0.3 upgrade and my phone is locked on a black screen with a blue itunes circle and the end of a usb cord on it. i ... more

All replies

Helpful answers

by judysings,

judysings Jan 22, 2014 7:12 AM in response to mfowens10
Community Specialists

Jan 22, 2014 7:12 AM in response to mfowens10
Hi mfowens10,

Welcome to the Support Communities!

The article below may be able to help you with this.
Click on the link to see more details and screenshots.

If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808

You might need to use recovery mode if:
You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
The Apple logo remains onscreen for several minutes with no progress bar.
The Connect to iTunes screen appears.

Cheers,

- Judy
Reply options

Link to this post

Q: i just got the 7.0.3 upgrade and my phone is locked on a black screen with a blue itunes circle and the end of a usb cord on it. i assumed this meant sync with itunes which i tried and pressed reset and itunes says theres an error how do i fix this

All replies Helpful answers

by judysings,

All replies

Helpful answers