HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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Jarodrb

Level 1 (0 points)

Q: Restored my sons iPhone now cannot even activate because it says it is logged into an iTunes acct- cannot use phone

Cannot use iPhone. It says it is linked to a apple acct, need username and password that was used when acct created-- have no idea.

iPhone 4S, iOS 7.0.4, Can't even use phone

Posted on Jan 19, 2014 9:12 PM

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Q: Restored my sons iPhone now cannot even activate because it says it is logged into an iTunes acct- cannot use phone

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by AnaMusic,

AnaMusic Jan 19, 2014 9:13 PM in response to Jarodrb
Level 9 (57,248 points)

Jan 19, 2014 9:13 PM in response to Jarodrb

The Apple ID and Password that was Originally used to Activate the iDevice is required

If you do not have that information you will not be able to use the Device.

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
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