No sound except from iTunes music from device....

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No sound except from iTunes music from device....

My current setup is an Airport Express to connect to the net. Have an Apple TV connected to the living room TV. Both purchased last month from Apple and updated. We are able to connect our MacBook Pro and iPad to display on the TV. Am able to play and hear music via iTunes. Am connecting completely through WiFi.

2-weeks ago I was able to play and hear a YouTube video through the YouTube App on my iPad. But unable to repeat this with sound from the TV speakers. Again, no problem hearing music from iTunes. Why?

Also, similar issue with the MacBook Pro. Can play iTunes music and hear it. Able to mirror the imagery on screen to the TV but unable to hear sounds (ie videos playing through Safari).

Seeing on here that Dolby needs turned off. Did not work.

Any assistance is appreciated.

Posted on Jan 20, 2014 6:10 AM

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Answer 1

sterling r

Community Specialist

Jan 22, 2014 7:55 AM in response to otter-wa

Hello otter-wa,

Thank you for your question. It sounds like you are having issues streaming audio from a couple devices to your Apple TV. I would start by restarting the Apple Tv with this info from the following article:

Apple TV (2nd and 3rd generation): Troubleshooting audio issues

http://support.apple.com/kb/TS5150?viewlocale=en_US

Restart your Apple TV by holding down Menu and Down on the Apple Remote for six seconds. The Apple TV may take a few minutes to restart.

If the issue persists I would next try the rest of this step from the same article:

If you continue to experience the issue after completing the above steps, try these steps:

Set the audio output mode for the Apple TV:

With your Apple Remote, select Settings > Audio & Video.

Change the Audio Output setting from Auto to 16 bit.

If the issue is not resolved I would next restore the Apple TV:

Apple TV (2nd and 3rd generation): Restoring your Apple TV

http://support.apple.com/kb/ht4367

Thank you for using Apple Support Communities.

Cheers,

Sterling

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