Q: Failing to set up HP 5900 printer.
I have an HP Deskjet 5900 attached to an iMac, shared on my network.
I am attempting to add it to an Air running Mavericks 10.9.1
I go to the add printer dialogue and see the printer in the drop-down menu ("nearby printers"). When I select it the drop-down stus appears saying "Setting up HP..." then says "unable to download the software from the server at this time." Looking in the system logs I see the message: "1/20/14 12:43:14.609 PM PrintUITool[228]: Unable to get PPD file for shared printer: Bad Request" which suggests it will never work. If I go through the "Add Printer" dialogue, the only useful-looking driver is "HP Deskjet Series" which comes with the warning "The selected software is not from the manufacturer..." and does not work.
The situation is similar if I plug in the printer directly to the AIR. The printer does not appear in the add printer drop-down, but does appear correctly as a USB printer in the "Add Printer" dialogue - but no attempt is made to pull down a good driver.
Both the server (10.7.5) and the Air are fully up to date. Another machine on the network (a mini) runs Mavericks and works successfully with the printer.
I have tried a number of things, including resetting the printing system, but no different symptoms appear.
Help!
MacBook Air (11-inch Mid 2012), OS X Mavericks (10.9.1)
Posted on Jan 20, 2014 9:52 AM
Do you have the current HP drivers installed on the Air? To get past the software update message, try deleting the /Library/Printers/hp folder and retrying software update. I am not sure if that will get you past the PPD error though.
If software update still doesn't work, you can download the HP drivers here:
http://support.apple.com/kb/DL907
Hope this helps.
Posted on Jan 29, 2014 8:10 AM