JohnBrann

Q: Failing to set up HP 5900 printer.

I have an HP Deskjet 5900 attached to an iMac, shared on my network.

 

I am attempting to add it to an Air running Mavericks 10.9.1

 

I go to the add printer dialogue and see the printer in the drop-down menu ("nearby printers").  When I select it the drop-down stus appears saying "Setting up HP..." then says "unable to download the software from the server at this time."  Looking in the system logs I see the message:  "1/20/14 12:43:14.609 PM PrintUITool[228]: Unable to get PPD file for shared printer: Bad Request" which suggests it will never work.  If I go through the "Add Printer" dialogue, the only useful-looking driver is "HP Deskjet Series" which comes with the warning "The selected software is not from the manufacturer..."  and does not work.

 

The situation is similar if I plug in the printer directly to the AIR.  The printer does not appear in the add printer drop-down, but does appear correctly as a USB printer in the "Add Printer" dialogue - but no attempt is made to pull down a good driver.

 

 

Both the server (10.7.5) and the Air are fully up to date.  Another machine on the network (a mini) runs Mavericks and works successfully with the printer.

 

I have tried a number of things, including resetting the printing system, but no different symptoms appear.

 

Help!

MacBook Air (11-inch Mid 2012), OS X Mavericks (10.9.1)

Posted on Jan 20, 2014 9:52 AM

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