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My macbook pro keeps crashing after stupidly installing norton then trying to uninstall

Hi all - I am a fool. I have been downloading in bittorrent and my mac crashed once the other day, so I panicked and installed Norton to try it out, but then got sick of it so tried to uninstall it, but failed to do so properly. It won't do it using my admin password - which means Ill have to go to a genius appointment as I'm definitely getting the password right - I use it to log into the computer - unless is the admin password different? (I bought it from a friend). Anyway, in the meantime it keeps crashing and coming up with the below report. I have disabled bittorrent for now and it hasn't crashed yet. Any advise would be gratefully received. Thanks all! Naomi xx


Anonymous UUID: 31DBE1FD-2F32-0317-14CE-96F8A387516B


Mon Jan 20 21:05:42 2014

panic(cpu 2 caller 0xffffff8007e1c8c2): "soreceive: sb 0xffffff801828e858 so 0xffffff801828e7e8 cc 68 mbcnt 2304 mb 0xffffff808238af00 mbtail 0xffffff808238af00 " "lastrecord 0xffffff808238af00\n"@/SourceCache/xnu/xnu-2422.1.72/bsd/kern/uipc_socket2.c:16 09

Backtrace (CPU 2), Frame : Return Address

0xffffff8080b5bd00 : 0xffffff8007a22f69

0xffffff8080b5bd80 : 0xffffff8007e1c8c2

0xffffff8080b5bdb0 : 0xffffff8007e142c7

0xffffff8080b5bec0 : 0xffffff8007def90a

0xffffff8080b5bf20 : 0xffffff8007def870

0xffffff8080b5bf60 : 0xffffff8007e3db67

0xffffff8080b5bfb0 : 0xffffff8007af3af8


BSD process name corresponding to current thread: BitTorrent


Mac OS version:

13B42


Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000007800000

Kernel text base: 0xffffff8007a00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)


System uptime in nanoseconds: 809822955093

last loaded kext at 543327688159: com.trusteer.driver.gakl_driver_2 1 (addr 0xffffff7f89917000, size 32768)

last unloaded kext at 336781048677: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f89917000, size 57344)

loaded kexts:

  1. com.trusteer.driver.gakl_driver_2 1
  2. com.symantec.kext.SymAPComm 12.6.1f9
  3. com.symantec.kext.fw 5.3.1f9
  4. com.symantec.kext.ips 3.9.1f9
  5. com.symantec.kext.pf 5.6.1f9
  6. com.symantec.kext.internetSecurity 5.3.1f8
  7. com.apple.driver.AudioAUUC 1.60
  8. com.apple.driver.AGPM 100.14.11
  9. com.apple.driver.X86PlatformShim 1.0.0
  10. com.apple.filesystems.autofs 3.0
  11. com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
  12. com.apple.driver.AppleMikeyHIDDriver 124
  13. com.apple.driver.AppleHDA 2.5.3fc1
  14. com.apple.driver.AppleUpstreamUserClient 3.5.13
  15. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
  16. com.apple.driver.AppleMikeyDriver 2.5.3fc1
  17. com.apple.driver.AppleSMCPDRC 1.0.0
  18. com.apple.driver.AppleBacklight 170.3.5
  19. com.apple.driver.AppleMCCSControl 1.1.12
  20. com.apple.driver.AppleSMCLMU 2.0.4d1
  21. com.apple.driver.AppleLPC 1.7.0
  22. com.apple.driver.AppleIntelHD4000Graphics 8.1.8
  23. com.apple.driver.AppleIntelFramebufferCapri 8.1.8
  24. com.apple.iokit.IOUserEthernet 1.0.0d1
  25. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  26. com.apple.driver.AppleHWAccess 1
  27. com.apple.driver.AppleThunderboltIP 1.0.10
  28. com.apple.driver.SMCMotionSensor 3.0.4d1
  29. com.apple.driver.AppleUSBTCButtons 240.2
  30. com.apple.driver.AppleUSBTCKeyboard 240.2
  31. com.apple.driver.AppleIRController 325.7
  32. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  33. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  34. com.apple.BootCache 35
  35. com.apple.iokit.SCSITaskUserClient 3.6.0
  36. com.apple.driver.XsanFilter 404
  37. com.apple.iokit.IOAHCIBlockStorage 2.4.0
  38. com.apple.driver.AppleUSBHub 650.4.4
  39. com.apple.driver.AirPort.Brcm4331 700.20.22
  40. com.apple.driver.AppleFWOHCI 4.9.9
  41. com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
  42. com.apple.driver.AppleSDXC 1.4.0
  43. com.apple.driver.AppleAHCIPort 2.9.5
  44. com.apple.driver.AppleUSBXHCI 650.4.3
  45. com.apple.driver.AppleUSBEHCI 650.4.1
  46. com.apple.driver.AppleRTC 2.0
  47. com.apple.driver.AppleSmartBatteryManager 161.0.0
  48. com.apple.driver.AppleACPIButtons 2.0
  49. com.apple.driver.AppleHPET 1.8
  50. com.apple.driver.AppleSMBIOS 2.0
  51. com.apple.driver.AppleACPIEC 2.0
  52. com.apple.driver.AppleAPIC 1.7
  53. com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
  54. com.apple.nke.applicationfirewall 153
  55. com.apple.security.quarantine 3
  56. com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
  57. com.apple.kext.triggers 1.0
  58. com.apple.iokit.IOSerialFamily 10.0.7
  59. com.apple.driver.DspFuncLib 2.5.3fc1
  60. com.apple.vecLib.kext 1.0.0
  61. com.apple.iokit.IOAudioFamily 1.9.4fc11
  62. com.apple.kext.OSvKernDSPLib 1.14
  63. com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
  64. com.apple.driver.X86PlatformPlugin 1.0.0
  65. com.apple.iokit.IOFireWireIP 2.2.5
  66. com.apple.driver.AppleHDAController 2.5.3fc1
  67. com.apple.iokit.IOHDAFamily 2.5.3fc1
  68. com.apple.driver.AppleBacklightExpert 1.0.4
  69. com.apple.driver.IOPlatformPluginFamily 5.5.1d27
  70. com.apple.driver.AppleSMBusController 1.0.11d1
  71. com.apple.iokit.IONDRVSupport 2.3.6
  72. com.apple.iokit.IOAcceleratorFamily2 98.7.1
  73. com.apple.AppleGraphicsDeviceControl 3.4.12
  74. com.apple.iokit.IOSurface 91
  75. com.apple.iokit.IOGraphicsFamily 2.3.6
  76. com.apple.iokit.IOBluetoothFamily 4.2.0f6
  77. com.apple.driver.AppleSMBusPCI 1.0.12d1
  78. com.apple.driver.AppleSMC 3.1.6d1
  79. com.apple.driver.AppleUSBMultitouch 240.6
  80. com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
  81. com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
  82. com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
  83. com.apple.iokit.IOUSBHIDDriver 650.4.4
  84. com.apple.driver.AppleUSBMergeNub 650.4.0
  85. com.apple.driver.AppleUSBComposite 650.4.0
  86. com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
  87. com.apple.iokit.IOBDStorageFamily 1.7
  88. com.apple.iokit.IODVDStorageFamily 1.7.1
  89. com.apple.iokit.IOCDStorageFamily 1.7.1
  90. com.apple.iokit.IOAHCISerialATAPI 2.6.0
  91. com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
  92. com.apple.driver.AppleThunderboltNHI 1.9.2
  93. com.apple.iokit.IOThunderboltFamily 2.8.5
  94. com.apple.iokit.IO80211Family 600.34
  95. com.apple.iokit.IOFireWireFamily 4.5.5
  96. com.apple.iokit.IOUSBUserClient 650.4.4
  97. com.apple.iokit.IOEthernetAVBController 1.0.3b3
  98. com.apple.driver.mDNSOffloadUserClient 1.0.1b4
  99. com.apple.iokit.IONetworkingFamily 3.2
  100. com.apple.iokit.IOAHCIFamily 2.6.0
  101. com.apple.iokit.IOUSBFamily 650.4.4
  102. com.apple.driver.AppleEFINVRAM 2.0
  103. com.apple.driver.AppleEFIRuntime 2.0
  104. com.apple.iokit.IOHIDFamily 2.0.0
  105. com.apple.iokit.IOSMBusFamily 1.1
  106. com.apple.security.sandbox 278.10
  107. com.apple.kext.AppleMatch 1.0.0d1
  108. com.apple.security.TMSafetyNet 7
  109. com.apple.driver.AppleKeyStore 2
  110. com.apple.driver.DiskImages 371.1
  111. com.apple.iokit.IOStorageFamily 1.9
  112. com.apple.iokit.IOReportFamily 21
  113. com.apple.driver.AppleFDEKeyStore 28.30
  114. com.apple.driver.AppleACPIPlatform 2.0
  115. com.apple.iokit.IOPCIFamily 2.8
  116. com.apple.iokit.IOACPIFamily 1.4
  117. com.apple.kec.corecrypto 1.0
  118. com.apple.kec.pthread 1

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Jan 20, 2014 1:20 PM

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3 replies

My macbook pro keeps crashing after stupidly installing norton then trying to uninstall

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