My macbook pro keeps crashing after stupidly installing norton then trying to uninstall
Hi all - I am a fool. I have been downloading in bittorrent and my mac crashed once the other day, so I panicked and installed Norton to try it out, but then got sick of it so tried to uninstall it, but failed to do so properly. It won't do it using my admin password - which means Ill have to go to a genius appointment as I'm definitely getting the password right - I use it to log into the computer - unless is the admin password different? (I bought it from a friend). Anyway, in the meantime it keeps crashing and coming up with the below report. I have disabled bittorrent for now and it hasn't crashed yet. Any advise would be gratefully received. Thanks all! Naomi xx
Anonymous UUID: 31DBE1FD-2F32-0317-14CE-96F8A387516B
Mon Jan 20 21:05:42 2014
panic(cpu 2 caller 0xffffff8007e1c8c2): "soreceive: sb 0xffffff801828e858 so 0xffffff801828e7e8 cc 68 mbcnt 2304 mb 0xffffff808238af00 mbtail 0xffffff808238af00 " "lastrecord 0xffffff808238af00\n"@/SourceCache/xnu/xnu-2422.1.72/bsd/kern/uipc_socket2.c:16 09
Backtrace (CPU 2), Frame : Return Address
0xffffff8080b5bd00 : 0xffffff8007a22f69
0xffffff8080b5bd80 : 0xffffff8007e1c8c2
0xffffff8080b5bdb0 : 0xffffff8007e142c7
0xffffff8080b5bec0 : 0xffffff8007def90a
0xffffff8080b5bf20 : 0xffffff8007def870
0xffffff8080b5bf60 : 0xffffff8007e3db67
0xffffff8080b5bfb0 : 0xffffff8007af3af8
BSD process name corresponding to current thread: BitTorrent
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000007800000
Kernel text base: 0xffffff8007a00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 809822955093
last loaded kext at 543327688159: com.trusteer.driver.gakl_driver_2 1 (addr 0xffffff7f89917000, size 32768)
last unloaded kext at 336781048677: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f89917000, size 57344)
loaded kexts:
- com.trusteer.driver.gakl_driver_2 1
- com.symantec.kext.SymAPComm 12.6.1f9
- com.symantec.kext.fw 5.3.1f9
- com.symantec.kext.ips 3.9.1f9
- com.symantec.kext.pf 5.6.1f9
- com.symantec.kext.internetSecurity 5.3.1f8
- com.apple.driver.AudioAUUC 1.60
- com.apple.driver.AGPM 100.14.11
- com.apple.driver.X86PlatformShim 1.0.0
- com.apple.filesystems.autofs 3.0
- com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
- com.apple.driver.AppleMikeyHIDDriver 124
- com.apple.driver.AppleHDA 2.5.3fc1
- com.apple.driver.AppleUpstreamUserClient 3.5.13
- com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
- com.apple.driver.AppleMikeyDriver 2.5.3fc1
- com.apple.driver.AppleSMCPDRC 1.0.0
- com.apple.driver.AppleBacklight 170.3.5
- com.apple.driver.AppleMCCSControl 1.1.12
- com.apple.driver.AppleSMCLMU 2.0.4d1
- com.apple.driver.AppleLPC 1.7.0
- com.apple.driver.AppleIntelHD4000Graphics 8.1.8
- com.apple.driver.AppleIntelFramebufferCapri 8.1.8
- com.apple.iokit.IOUserEthernet 1.0.0d1
- com.apple.Dont_Steal_Mac_OS_X 7.0.0
- com.apple.driver.AppleHWAccess 1
- com.apple.driver.AppleThunderboltIP 1.0.10
- com.apple.driver.SMCMotionSensor 3.0.4d1
- com.apple.driver.AppleUSBTCButtons 240.2
- com.apple.driver.AppleUSBTCKeyboard 240.2
- com.apple.driver.AppleIRController 325.7
- com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
- com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
- com.apple.BootCache 35
- com.apple.iokit.SCSITaskUserClient 3.6.0
- com.apple.driver.XsanFilter 404
- com.apple.iokit.IOAHCIBlockStorage 2.4.0
- com.apple.driver.AppleUSBHub 650.4.4
- com.apple.driver.AirPort.Brcm4331 700.20.22
- com.apple.driver.AppleFWOHCI 4.9.9
- com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
- com.apple.driver.AppleSDXC 1.4.0
- com.apple.driver.AppleAHCIPort 2.9.5
- com.apple.driver.AppleUSBXHCI 650.4.3
- com.apple.driver.AppleUSBEHCI 650.4.1
- com.apple.driver.AppleRTC 2.0
- com.apple.driver.AppleSmartBatteryManager 161.0.0
- com.apple.driver.AppleACPIButtons 2.0
- com.apple.driver.AppleHPET 1.8
- com.apple.driver.AppleSMBIOS 2.0
- com.apple.driver.AppleACPIEC 2.0
- com.apple.driver.AppleAPIC 1.7
- com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
- com.apple.nke.applicationfirewall 153
- com.apple.security.quarantine 3
- com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
- com.apple.kext.triggers 1.0
- com.apple.iokit.IOSerialFamily 10.0.7
- com.apple.driver.DspFuncLib 2.5.3fc1
- com.apple.vecLib.kext 1.0.0
- com.apple.iokit.IOAudioFamily 1.9.4fc11
- com.apple.kext.OSvKernDSPLib 1.14
- com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
- com.apple.driver.X86PlatformPlugin 1.0.0
- com.apple.iokit.IOFireWireIP 2.2.5
- com.apple.driver.AppleHDAController 2.5.3fc1
- com.apple.iokit.IOHDAFamily 2.5.3fc1
- com.apple.driver.AppleBacklightExpert 1.0.4
- com.apple.driver.IOPlatformPluginFamily 5.5.1d27
- com.apple.driver.AppleSMBusController 1.0.11d1
- com.apple.iokit.IONDRVSupport 2.3.6
- com.apple.iokit.IOAcceleratorFamily2 98.7.1
- com.apple.AppleGraphicsDeviceControl 3.4.12
- com.apple.iokit.IOSurface 91
- com.apple.iokit.IOGraphicsFamily 2.3.6
- com.apple.iokit.IOBluetoothFamily 4.2.0f6
- com.apple.driver.AppleSMBusPCI 1.0.12d1
- com.apple.driver.AppleSMC 3.1.6d1
- com.apple.driver.AppleUSBMultitouch 240.6
- com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
- com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
- com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
- com.apple.iokit.IOUSBHIDDriver 650.4.4
- com.apple.driver.AppleUSBMergeNub 650.4.0
- com.apple.driver.AppleUSBComposite 650.4.0
- com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
- com.apple.iokit.IOBDStorageFamily 1.7
- com.apple.iokit.IODVDStorageFamily 1.7.1
- com.apple.iokit.IOCDStorageFamily 1.7.1
- com.apple.iokit.IOAHCISerialATAPI 2.6.0
- com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
- com.apple.driver.AppleThunderboltNHI 1.9.2
- com.apple.iokit.IOThunderboltFamily 2.8.5
- com.apple.iokit.IO80211Family 600.34
- com.apple.iokit.IOFireWireFamily 4.5.5
- com.apple.iokit.IOUSBUserClient 650.4.4
- com.apple.iokit.IOEthernetAVBController 1.0.3b3
- com.apple.driver.mDNSOffloadUserClient 1.0.1b4
- com.apple.iokit.IONetworkingFamily 3.2
- com.apple.iokit.IOAHCIFamily 2.6.0
- com.apple.iokit.IOUSBFamily 650.4.4
- com.apple.driver.AppleEFINVRAM 2.0
- com.apple.driver.AppleEFIRuntime 2.0
- com.apple.iokit.IOHIDFamily 2.0.0
- com.apple.iokit.IOSMBusFamily 1.1
- com.apple.security.sandbox 278.10
- com.apple.kext.AppleMatch 1.0.0d1
- com.apple.security.TMSafetyNet 7
- com.apple.driver.AppleKeyStore 2
- com.apple.driver.DiskImages 371.1
- com.apple.iokit.IOStorageFamily 1.9
- com.apple.iokit.IOReportFamily 21
- com.apple.driver.AppleFDEKeyStore 28.30
- com.apple.driver.AppleACPIPlatform 2.0
- com.apple.iokit.IOPCIFamily 2.8
- com.apple.iokit.IOACPIFamily 1.4
- com.apple.kec.corecrypto 1.0
- com.apple.kec.pthread 1
MacBook Pro, OS X Mavericks (10.9.1)