Can't download pre-ordered item?

Alright, so I pre-ordered an album on my iPhone in December that just came out today. I received an e-mail saying that it was ready to be downloaded, but for some ridiculous reason you can't seem to just go into iTunes on your phone and download it. Never had this problem before on mobile, anytime something is ready it usually just begins to download.


So, I move over to iTunes on my computer. Nothing's working, so I sign out of my account. I sign back in, and a notification box pops up saying I have pre-ordered items ready to be downloaded. I click okay, and it makes me verify my account, which honestly doesn't make much sense because I just logged back in. Anyways, I verify it, and I get taken to a screen prompting me for my security questions, as this is the first time I'll be making a purchase on this computer with my new security questions. I answer them, click ok, and get taken back to the store homepage. Nothing downloads. I've done this more than once to make sure it wasn't just a glitch, and everytime the same thing happens.


I'd really like to get this album onto my phone, but for some reason iTunes is making things way harder than they need to be. If anyone knows what's up, I'd greatly appreciate an answer.


Thanks guys!

iPhone 4S, iTunes

Posted on Jan 20, 2014 11:20 PM

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2 replies

Jan 23, 2014 1:01 PM in response to CarlAVII

Hello, I too have recently pre-ordered an album. It comes up with the link which says "download this album now" i click on it and it takes me to itunes, then it does not do anything. So I tried it on my laptop, and it tells me to sign into my apple ID, so I did and then it asked me to answer my apple ID security questions, I also done that and then it takes me to the home screen and does nothing still. I would like to know how I could resolve this issue if possible.


I would really appreciate it if you could do this for me!

Thank you!

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Can't download pre-ordered item?

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