HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

Rajah

Level 1 (0 points)

Q: RE: Request for Information

Hi I'm Rajah....I have an Iphone 3G...I have not been able to make a restore and update from my windows pc via Itunes... a dialog appeared after the process of extracting and installing telling me an error of 1015...Please help me to sort out this problem.

Thanks

Rajah Jogooloo

iPhone 3G, iOS 3.0

Posted on Jan 21, 2014 4:22 AM

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Q: RE: Request for Information

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by braden85,

braden85 Jan 23, 2014 2:20 PM in response to Rajah
Community Specialists

Jan 23, 2014 2:20 PM in response to Rajah

Hey Rajah!

I have an article for you that can help you address this situation:

Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694

If you are still having difficulties restoring your iOS device, you may need to use the information in this article:

If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808

Thanks for being a part of the Apple Support Communities!

Regards,
Braden
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HT201413: Resolve issues between iTunes and third-party security software

Q: RE: Request for Information

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by braden85,

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