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MaiTuan

Q: True ID apple and password but I'm not active ios 7.0.4 on Iphone 4

I can not activate my iphone 4, Case No. 560112361 at Apple

iPhone 4, iOS 7.0.4

Posted on Jan 21, 2014 2:34 AM

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Q: True ID apple and password but I'm not active ios 7.0.4 on Iphone 4

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  • by jeremy_v,

    jeremy_v jeremy_v Jan 23, 2014 7:46 AM in response to MaiTuan
    Community Specialists
    Jan 23, 2014 7:46 AM in response to MaiTuan

    Hi MaiTuan,

     

    Thanks for visiting Apple Support Communities.

     

    Be sure to try all of these troubleshooting steps if you are not able to activate your iPhone:

    1. Restart the iPhone.

    2. Try another means of reaching the activation server and attempt to activate.
      • Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
      • Try connecting to iTunes if you're unable to activate using Wi-Fi.

    3. Restore the iPhone.

    If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.

    You can find these steps here:

     

    iPhone: Troubleshooting activation issues

    http://support.apple.com/kb/TS3424

     

    Best Regards,

     

    Jeremy