Mavericks screen dim problem

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Mavericks screen dim problem

Every time my macbook starts dimming the screen, to then turn it off after a couple of seconds, if I move the mouse in that time interval (dim screen before it’s off), then I get a black screen and I have to restart to make it work again. I have had this problem several times with Mavericks, is there any way to solve it?

When I turn the macbook back on I get this message “Your computer was shut down because of a problem ….”

MacBook Air (13-inch Mid 2013), OS X Mavericks (10.9.1)

Posted on Jan 21, 2014 9:06 AM

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Answer 1

sheila_m.

Community Specialist

Jan 23, 2014 9:08 AM in response to marwandese

Hello marwandese,

Thank you for the details of the issue you are experiencing with your MacBook Air display.

I found an article with steps to troubleshoot issues with displays. This article is for internal and external displays, so you can skip any steps referring to an external display. I recommend reviewing the full article, but this step specifically stands out to me for the issue you described:

Reset the system

You can reset the Mac's parameter RAM and SMC.

You can find the full article here:

Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573

If the issue persists after following the steps in that article, I recommend following the steps in the following article:

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

http://support.apple.com/kb/TS4636

Thank you for posting in the Apple Support Communities.

Best,

Sheila M.

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