HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
denisefromgreenbay

Q: My daughter tried to use the following gift card that she had received and received a message about it not being properly activated.

My daughter tried using an iTunes gift card that she received and it indicated that it was not properly activated. 

 

<Edited by Host>

Posted on Jan 21, 2014 9:57 AM

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Q: My daughter tried to use the following gift card that she had received and received a message about it not being properly activate ... more

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  • by Niel,

    Niel Niel Jan 21, 2014 9:57 AM in response to denisefromgreenbay
    Level 10 (314,528 points)
    Mac OS X
    Jan 21, 2014 9:57 AM in response to denisefromgreenbay

    Ask the people at the store the gift card came from or the iTunes Store staff for assistance.

     

    (98380)

  • by varjak paw,

    varjak paw varjak paw Jan 21, 2014 9:57 AM in response to denisefromgreenbay
    Level 10 (169,890 points)
    Jan 21, 2014 9:57 AM in response to denisefromgreenbay

    Do not post card codes or any other personal information in these forums. These are open, public forums, not a way to communicate with Apple, so posting any such information here just gives it to the entire world. I'll ask the Hosts to remove the code and you'll just have to hope that no one is able to redeem the code before you can.

     

    As to the problem, what you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt

     

    Regards.